Client Success Advocate

TouchCare•Stamford, CT

1d•$80,000 - $100,000

About The Position

TouchCare is seeking a proactive, detail-oriented Client Success Associate to help provide an exceptional experience for employer clients and broker partners. As part of the Client Success team, this role supports client relationships, coordinates implementations and renewals, manages reporting, and helps ensure seamless execution across the client lifecycle. The position contributes to a growing healthcare advocacy company focused on service, collaboration, and client satisfaction. The role partners with Client Success Managers to support employer clients and brokers, coordinate onboarding and ongoing deliverables, and prepare client presentations, quarterly business reviews, and utilization reports. It collaborates with Sales, Member Services, Operations, Product, and Marketing to resolve issues and improve the client experience. The successful candidate also identifies opportunities to streamline workflows, strengthen service delivery, and support client retention. The position is based in Stamford, Connecticut, and offers a base salary of $80,000–$100,000, based on experience. The work environment is collaborative and fast-paced, with regular interaction across Client Success, Operations, and leadership teams.

Requirements

1–3 years of experience in Client Success, Account Management, Healthcare Operations, or a related field.
Strong organizational skills, attention to detail, and ability to manage competing priorities.
Excellent communication, relationship-building, and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel and PowerPoint.
Experience with CRM systems.

Nice To Haves

Experience with Salesforce.
Healthcare, employee benefits, or health-tech experience.
Bachelor's degree or equivalent professional experience.

Responsibilities

Partner with Client Success Managers to support employer clients and brokers, respond to inquiries, and ensure timely follow-through.
Coordinate onboarding, implementations, renewals, and ongoing client deliverables.
Prepare client presentations, quarterly business reviews (QBRs), and utilization reports to demonstrate value and engagement.
Collaborate with Sales, Member Services, Operations, Product, and Marketing to resolve issues and deliver an exceptional client experience.
Identify opportunities to streamline workflows, improve service delivery, and strengthen client retention.