Technical Service Delivery Director

GD Information Technology • Fairview Park, OH

5d • Hybrid

About The Position

The Technical Service Delivery Director leads program teams within GDIT’s Federal Civilian portfolio, supporting Department of Commerce, Labor, and Interior programs. Reporting to and working alongside the Vice President, Programs, the director is accountable for successful execution, organic growth, and strong technical service delivery across a dynamic portfolio. The position calls for technical expertise in cloud, IT modernization, application development, and emerging technologies, along with the ability to lead high-value, high-complexity programs and multiple cross-functional teams.

The director oversees program performance, contractual delivery, staff, subcontractors, quality, compliance, and customer relationships. The role also includes responsibility for program financial performance, performance metrics and governance, modernization initiatives, customer growth strategy, and mentoring high-performing teams. The position is hybrid in Falls Church, Virginia, with 40 scheduled weekly hours and less than 10% travel.

Requirements

• Bachelor’s degree required.
• 15+ years of professional experience, including at least 10 years in service delivery excellence.
• Must have an active Secret clearance.
• U.S. citizenship required.
• Prior experience supporting DOC, DOL, DOI, or DOE agencies.
• Experience leading programs with revenues of $50M or more, or managing multiple programs.
• Experience overseeing modernization programs and multi-team cross-functional delivery across cloud, cyber, data, infrastructure, and mission systems.
• Strong technical expertise in cloud, IT modernization, application development, and emerging technologies.
• Strong leadership, business acumen, people management, and proactive customer service skills.
• Excellent written and verbal communication, attention to detail, and problem-solving skills.
• Ability to identify problems, improvement opportunities, and performance bottlenecks, and implement solutions.

Nice To Haves

• PMP certification.
• SAFe Agilist or SAFe Program Consultant (SPC) certification.
• AWS, Azure, or multi-cloud certifications.
• Experience with FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes.

Responsibilities

• Lead program teams to achieve successful execution, organic growth, and strong service delivery across the portfolio.
• Support multiple teams and provide technical program delivery guidance to meet contractual requirements.
• Supervise assigned technical and administrative staff, including subordinate managers, and conduct personnel actions such as hiring and performance evaluations.
• Direct program activities to meet client and organizational objectives; serve as a client liaison to coordinate activities, negotiate tasks, and solve problems in alignment with contract and program documents.
• Assure the quality of program products, services, and deliverables, including through reviews, audits, and site visits.
• Work with the portfolio Vice President to ensure programs meet client objectives and maintain high CPARs.
• Coordinate and monitor subcontractor activities and administer subcontractor deliverables.
• Develop, review, and approve plans, schedules, consulting agreements, and other program documents.
• Prepare reports and technical reviews for senior management as requested.
• Facilitate innovation sessions for programs, customers, and senior leaders.
• Ensure compliance with applicable corporate and government policies and standards.
• Mentor and coach employees to build and maintain high-performing teams.
• Lead high-value, high-complexity programs with P&L responsibility and establish KPIs, dashboards, governance routines, and delivery performance mechanisms.
• Lead modernization in multi-domain environments, including cloud, data, cybersecurity, automation, and DevSecOps.
• Influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios.
• Ensure compliance with relevant federal standards and enterprise governance processes.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) plan with company match.
• Competitive pay.
• Paid time off, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Full-flex work weeks where possible.
• AI-powered career tool for career steps and learning opportunities.
• Internal mobility team focused on career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director