Technical Service Delivery Director
About The Position
The Technical Service Delivery Director leads program teams within GDIT’s Federal Civilian portfolio, with responsibility for successful execution, organic growth, and strong technical service delivery. The role supports programs serving the Departments of Commerce, Labor, and the Interior, and reports to and works alongside the Vice President, Programs. It requires technical leadership across cloud, IT modernization, application development, and emerging technologies, as well as the ability to lead high-value, high-complexity programs and manage program financial performance. The Director provides technical program delivery guidance across multiple teams; supervises technical and administrative staff, including subordinate managers; and directs program activities to meet customer and organizational objectives. The role coordinates with clients, subcontractors, senior management, and the portfolio Vice President; oversees quality, compliance, plans, schedules, and deliverables; and supports innovation, team development, customer outcomes, and growth. The position is hybrid in Falls Church, Virginia, with 40 scheduled weekly hours and less than 10% travel required.
Requirements
- Bachelor’s degree required.
- 15 or more years of professional experience, including at least 10 years in service delivery excellence.
- Active Secret security clearance required for consideration; Secret clearance must currently be possessed.
- U.S. citizenship required.
- Demonstrated experience overseeing modernization programs and multi-team, cross-functional delivery across cloud, cyber, data, infrastructure, and mission systems.
- Experience leading programs with revenues of $50 million or more or managing multiple programs.
- Strong technical skills in cloud, IT modernization, application development, and emerging technologies.
- Experience leading high-value, high-complexity programs with P&L responsibility.
- Prior experience supporting DOC, DOL, DOI, or DOE agencies.
- Excellent written and verbal communication, attention to detail, and problem-solving skills.
- Strong leadership, business acumen, people management, and proactive customer service skills.
- Ability to identify problems, improvement opportunities, and performance bottlenecks and implement solutions.
Nice To Haves
- PMP certification.
- SAFe Agilist or SAFe Program Consultant (SPC) certification.
- AWS, Azure, or multi-cloud certification.
Responsibilities
- Lead program teams to ensure successful execution, organic growth, and strong service delivery across the portfolio.
- Provide technical program delivery guidance to multiple teams for successful execution of contractual requirements.
- Supervise assigned technical and administrative staff, including subordinate managers, and conduct personnel actions such as hiring and performance evaluations.
- Direct program activities to meet client and organizational work objectives; liaise with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with contract and program documents.
- Assure the quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
- Work with the portfolio Vice President to ensure programs meet client objectives and maintain high CPARs.
- Coordinate and monitor subcontractor activities and administer subcontractor deliverables.
- Develop, review, and approve plans, schedules, consulting agreements, and other program documents.
- Prepare and provide reports and technical reviews to senior management as requested.
- Facilitate innovation sessions for programs, customers, and senior leaders.
- Ensure compliance with relevant corporate and government policies and standards.
- Mentor and coach teams to build and maintain high performance.
- Establish KPIs, dashboards, governance routines, and delivery performance mechanisms.
- Lead modernization across multi-domain environments, including cloud, data, cybersecurity, automation, and DevSecOps.
- Influence senior executives, shape growth strategy, and identify business opportunities within existing customer portfolios.
- Ensure compliance with federal standards and governance processes, including applicable FedRAMP, FISMA, NIST 800-53, and Zero Trust requirements.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) plan with company match.
- Competitive pay and paid time off.
- Flexible work weeks where possible.
- Medical plan options, including plans with Health Savings Accounts.
- Dental and vision plan options.
- Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
