Service Delivery Director

Tripoint Solutions LLC • Arlington, VA

8h • $0 - $165,000 • Onsite

About The Position

We are seeking an experienced Director, Service Delivery to provide strategic and operational leadership across multiple federal contracts. This role will drive high-quality service delivery, program performance, compliance, customer satisfaction, and continuous improvement. The Director will partner with executive leadership, program managers, technical teams, and government stakeholders to strengthen operational performance, optimize processes, ensure workforce readiness, and resolve complex delivery challenges. The ideal candidate is an experienced federal services leader who can balance strategic leadership with hands-on operational oversight in a complex, fast-paced, and regulated environment.

Requirements

• Bachelor’s degree in Business, Public Administration, Information Technology, or a related field
• 10+ years of relevant experience may substitute for a degree.
• 5–8 years of experience in federal program management, service delivery, operations leadership, or a related field.
• Experience supporting federal contracts, preferably with civilian or defense agencies.
• Strong understanding of federal compliance, governance, and performance management.
• Experience leading cross-functional teams and managing senior-level customer relationships.
• Excellent communication, analytical, organizational, and decision-making skills.
• Ability to manage competing priorities in a fast-paced, highly regulated environment.
• Relevant professional certification such as PMP, CSM, or ITIL.
• Microsoft: Teams, SharePoint, OneDrive
• Project & Work Management: Jira, Microsoft Project, Smartsheet
• Data & Reporting: Power BI, Tableau, or similar dashboarding and business intelligence tools
• Federal Security & Compliance: NIST, FedRAMP, FISMA, and Zero Trust
• Familiarity with program management, governance, performance management, and continuous improvement methodologies

Nice To Haves

• Experience with resource management and vendor/subcontractor management.
• Familiarity with portfolio management, governance, or enterprise architecture environments.
• Experience with workforce planning, credential tracking, and training compliance.
• Experience supporting federal contract transitions, recompetes, or program start-ups.
• Experience working directly with senior government executives and contracting stakeholders.
• Experience developing executive-level reporting, program health metrics, and performance dashboards.

Responsibilities

• Lead service delivery operations across multiple federal contracts, ensuring quality, compliance, performance, and customer satisfaction.
• Drive operational excellence through process improvement, standardization, performance management, and proactive issue resolution.
• Oversee contract governance, reporting, performance metrics, and compliance requirements.
• Partner with Talent Acquisition, Solutions Architecture, and Program Management to monitor KPIs, risks, staffing, resource needs, and deliverables.
• Support capture and proposal efforts by providing delivery insights, staffing strategies, operational input, and technical feasibility assessments.
• Collaborate with technical teams to support modernization initiatives, cloud adoption, technology transformation, and legacy system remediation.
• Lead workforce readiness efforts, including resource planning, credential tracking, training compliance, and staffing requirements.
• Build and maintain strong relationships with senior government stakeholders and serve as a senior escalation point for delivery issues.
• Mentor and develop program leaders while contributing to leadership development and a culture of accountability and continuous improvement across the organization.

Benefits

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director