Technical Service Coordinator
About The Position
Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment. They are dedicated to providing high-quality products, services, and solutions globally, earning customer loyalty by delivering high-value, innovative, and technically advanced systems on-time and on-budget. The company is committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service. Solutions are developed by an experienced staff of dedicated employees who utilize best practices in a dynamic work environment, working together as a team. The ideal candidate is described as someone who loves to get their hands dirty, is known as a 'gearhead', can prioritize and complete tasks to meet assigned deadlines, is a self-starter, can establish processes for activities leading to system implementation, and understands situational needs to establish effective action plans.
Requirements
- 3–7+ years in a service-related role (field service, maintenance, service advisor, or service coordination)
- Strong mechanical/technical aptitude
- Excellent organization and task management skills
- Strong verbal and written communication skills
- Experience with CRM/ERP or service management systems
Nice To Haves
- Experience in capital equipment, manufacturing, industrial, or automotive service environments preferred
- Customer-facing service experience strongly preferred
Responsibilities
- Own and manage the service issues log, ensuring all items are actively tracked and driven to resolution
- Follow up with service technicians and employees as well as internal Machining, Assembly, and Engineering teams to close open issues.
- Enter, update, and maintain accurate service data in CRM and related systems, ensure service documentation is complete, organized, and current
- Follow up on quoted service work to drive conversion and scheduling
- Conduct limited outbound calls related to service, parts, and open opportunities
- Serve as a point of contact for customer updates, scheduling, and service coordination
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
