Technical Service Coordinator

Steuben Foods•Elma, NY

15h•Onsite

About The Position

The Technical Service Coordinator will work with internal stakeholders and directly with our customers on formulations and specifications of their products. This includes new customers, new customer products, and commercialization process maintenance and coordination. The role involves implementing customer changes by reviewing and approving newly submitted Specification Packets and communicating these changes to appropriate departments by circulating a BOM change control form.

Requirements

Minimum Associates degree
Must possess extensive knowledge of plant operations to properly understand customer change requests
Possess exemplary communication skills with both internal and external customers
Must be very organized, and detail oriented
Ability to multi-task and prioritize priorities
Must be proficient in Excel and Word
Must be able to successfully complete Better Process School (Steuben supplied training)

Nice To Haves

Bachelors preferred

Responsibilities

Responsible for food safety and quality aspects relating to new customer & product commercialization. Coordination and execution of customer and audit requirements (SQF).
Commercialization support tasks for GNS and audit requirements (Customer and SQF).
Work directly with our customers on formulations and specifications of their products, requiring direct customer interaction through email, phone, and on-site meetings.
Implement any changes made by the customer by reviewing and approving newly submitted Spec Packets.
Communicate any such changes to appropriate departments via e-mail and circulate a BOM change control form.
Gather and analyze lab data to aid customers in setting or updating product specification ranges.
Prepare data summaries to include trending and statistical analysis.
Interact with customer to achieve mutual customer and company goals.
Support the manufacturing department with accurately converted customer formulations and finished product specifications in order that they carry out production in compliance with customer and company standards.
Create and maintain Production models in the Company ERP system, ensuring appropriate structure and allocation of inputs to facilitate proper procurement, production, release, shipment, and costing of all variables.
Coordinate approvals with process authority, as required, for new products, new equipment and changes affecting potential product safety concerns.
Submit process filings with the FDA, as required, for new products, new equipment and changes requiring new and updated filings.
Aid in complaint investigations as needed.
Trace ingredients used in complaint lots if this is required for the complaint investigation.
Maintain plant-wide document control system and database, including updating manufacturing operational documents as changes are needed.
Update floor documents and log all changes to any controlled documents (Document Control log).
Calculate and distribute expiration dates at the beginning of each month (Expiration Dates).
Conduct Traceability exercises bi-annually and at customer request.
Prepare Project management reports, as assigned.
Prepare Commercialization status report.