Technical Representative - Accessory - Lincoln, IL

Military Spouse Corporate Career Network • Lincoln, IL

1d • Onsite

About The Position

The Technical Representative - Accessory serves as an aircraft accessory technical advisor, supporting internal and external customers with technical services, troubleshooting, and customer service issues. The role supports Sales and Business Development with quotes, research and resolution of component issues, and evaluation and interpretation of technical data and tooling requirements. The representative works with the Professional Development team to develop and deliver technical training and leads or participates in special projects as assigned.

The position is on-site in Lincoln, Illinois. The stated work schedule is Monday through Friday, 7:00 AM to 4:00 PM. Regularly scheduled attendance is required, and short-notice travel is required.

Requirements

• FAA Repairman Certificate.
• Qualified Inspector (QI) designation.
• Associate degree in electronics, avionics, aviation maintenance, or a related field, or equivalent.
• At least eight years of experience with accessory component-related maintenance.
• Regularly scheduled attendance is required; short-notice travel is required.
• Routinely lift 50 pounds.
• Read small print and hear sounds associated with mechanical deficiencies.
• Perform repetitive motions and work with moving parts and vibration.
• Tolerate standing, walking, bending, kneeling, stooping, crouching, and sitting.
• Tolerate working in extreme temperatures.

Responsibilities

• Provide technical assistance and troubleshooting for team members, customers, and manufacturers for accessory maintenance activities.
• Provide technical support and professional input during customer debriefs, as necessary.
• Coordinate customer assistance with warranty questions.
• Develop and promote new products or capabilities.
• Identify and forecast required parts.
• Coordinate with the Professional Development team to develop and conduct verbal and written technical training for Parts, Components and Services team members and external customers.
• Write technical briefs regularly.
• Support Sales and Business Development teams with quotes and sales proposals by providing technical guidance on component systems capabilities and warranty issues, and by evaluating and adjusting repair and overhaul flat rates.
• Promote component services to customers by identifying and recommending products and services.
• Create quotes and sales proposals as needed.
• Advise the rotable manager of technology changes, dash-number upgrades, and units phasing out of the industry to help ensure financial objectives for specific rotable inventories are attained.
• Recommend and initiate measures to improve quality, procedures, efficiency, and working conditions.
• Identify, research, and recommend component tooling and equipment needs for new capabilities, and seek and evaluate new component repair opportunities.
• Develop and foster relationships with OEM technical representatives.
• Assist with monitoring and maintaining compliance with service center requirements.
• Perform other duties as assigned by management.

Benefits

• Relocation assistance is available for those who qualify.
• Medical, dental, and vision coverage, plus vacation and holiday benefits, available to team members on day one.
• Health Savings Account with employer and employee contributions.
• 401(k) program with contributions available within the first 45 days and a 50% match on the first 6% contributed.
• Tool Account Program offering interest-free payments to acquire and grow a tool inventory.
• In-house training opportunities.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree