Technical Report Writer - Textiles

SGS•Fairfield, NJ

3d•$21 - $28

About The Position

The Technical Report Writer is responsible for drafting customer test reports using data from testing performed in a CRS laboratory and supporting quality-control activities for the chemistry laboratory. The position also executes projects for key-account clients to create customized report formats. The role generally works with limited or no supervision, while following internal standards, policies, and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The writer prepares accurate, professional reports from test data and customer requirements, creates report formats and document templates, and organizes incoming projects by due date and severity. Reports must be completed before their due dates to allow time for review. The role also involves interpreting procedures and technical documentation, communicating with customers and employees, checking the quality of tests and data from the operations team, and participating in quality-control analysis. The employee may act as Team Lead and review reports drafted by other writers, handle complaints when necessary, and perform other assigned duties.

Requirements

Bachelor’s degree in a relevant SBU scientific field.
At least 1 year of related experience.
Advanced written and spoken English.
Intermediate mathematical skills.
Intermediate reasoning skills.
Ability to type 15–25 reports per day.
Ability to execute detailed but uninvolved written or oral instructions.
Ability to work independently under direct supervision.
Ability to address problems involving a few concrete variables in standardized situations.
Ability to understand the working principles of different analytical tests.
Ability to quality-check test data provided by the operations team for accuracy.
Ability to operate software for different analytical instruments to extract information for review.
Ability to follow directions and complete accurate work within required timeframes.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Advanced proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Word.
Understanding of General Chemistry.
Strong organizational aptitude.

Responsibilities

Prepare written customer reports using testing data and procedures, paying attention to purchase orders, quotations, and customer exceptions.
Transpose data from various formats and compile Word document reports, including applicable test requirements.
Create report formats and document templates, including customized formats for key-account clients.
Complete reports before their due dates to allow sufficient time for review.
Organize incoming projects by due date and severity, considering their duration.
Read and interpret test procedures, literature references, safety rules, and operating and maintenance instructions and manuals.
Write routine reports and correspondence in a conventional, professional, and scientific manner.
Communicate effectively with customers and employees.
Analyze known standards and/or samples periodically for method validation and analytical proficiency.
May act as Team Lead and review reports drafted by other report writers in a CRS laboratory.
Follow internal standards, policies, and procedures.
Handle internal or external customer complaints when necessary.
Monitor the quality of tests performed by the operations team.
Participate in quality-control activities for tests assigned by the supervisor.
Perform other duties as assigned.