Technical Records Specialist

Wiserhunt • Boise, ID

23h • Onsite

About The Position

The Technical Records Specialist 2 will support Idaho’s Newborn Screening and Children’s Special Health Programs, which identify conditions that can affect children’s long-term health and promote positive health outcomes and quality of life. The programs support community health care services through policy, technical assistance, care coordination, and resource linkage. Data collection, analysis, and reporting are key to evaluating program effectiveness.

This position manages data collection and uses specialized software for program implementation, evaluation, and reporting. It provides timely customer service to families seeking assistance or resources, technical support and troubleshooting for health care providers, and assistance with quality improvement projects. The position requires a collaborative, motivated self-starter with an interest in children’s health programs, strong attention to detail, and experience with data management software or databases.

The role is onsite at 450 W State St, Boise, Idaho. Interviews may be conducted by webcam or in person.

Requirements

• Excellent communication and customer service skills and experience; one year of experience is listed.
• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Strong attention to detail and accuracy.
• Experience entering and retrieving data using a computerized record system.
• Experience composing and proofreading business correspondence.
• Experience using Microsoft Excel, Word, Teams, and Outlook.
• Experience monitoring record systems to identify and correct errors.
• Ability to interpret, explain, and apply laws, regulations, and complex policies for multiple or highly specialized programs.
• Experience interacting with individuals from varying cultural and socioeconomic backgrounds in stressful situations.
• Ability to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.

Responsibilities

• Maintain specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers.
• Determine and explain compliance with laws, rules, regulations, and policies, and take appropriate action.
• Extract data for analysis, data visualization, or reports.
• Conduct data quality and improvement assessments and implement changes.
• Troubleshoot software or process problems and develop solutions.
• Assist with other tasks, projects, and priorities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed