SAP NS2 Technical Quality / Success Plan Manager
About The Position
As a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer. You’ll manage complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES). You’ll gather insights about the customers business and roadmaps with SAP as a basis for successful engagement delivery. You’ll lead premium engagement steering meeting with customers, manage the PE customer engagement service plan. Maintain and update an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC). You will be a member of the NS2 Service and Support Maxsecure Delivery team. The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.
Requirements
- Over ten years of experience in business software implementation consulting or support.
- At least five years managing or delivering SAP engineering and maintenance-related services.
- Expert-level, customer-facing communication and presentation skills with executive audiences.
- Proven experience migrating on-premise software to the cloud across IAAS, PAAS, and SAAS solutions.
- Prior ERP software implementation experience is required.
- Experience in software services sales, contract management or negotiations.
- Deep knowledge of the SAP Maintenance Portfolio—covering SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
- Strong verbal and written communication skills.
- Ability to build trusted relationships with key customer stakeholders.
- Capability to independently lead and manage work with minimal supervision.
- Must be eligible to obtain and maintain a security clearance.
- Must be a U.S. citizen.
- Customer Engagement
- Product Thinking
- Data Analysis
- Root Cause Analysis
- Incident Management
- Customer Orientation
- Systems Thinking
- Knowledge Management
- Troubleshooting (Problem Solving)
- Business Process Automation
- Business Process Modeling
- Technical Support
- AI Content Curation
- AI Assisted Development
- Observability
- Context Engineering
- AI Output Quality Assurance
- Agentic AI Day-to-Day Practice
- AI-Assisted Automation and Prototyping
- AI Adoption Capability
Nice To Haves
- Principal TQM delivery experience are preferred.
Responsibilities
- Manage complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).
- Gather insights about the customers business and roadmaps with SAP as a basis for successful engagement delivery.
- Lead premium engagement steering meeting with customers.
- Manage the PE customer engagement service plan.
- Maintain and update an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).
- Directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.
Benefits
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
