SAP NS2 Customer Success Advisor
About The Position
This role involves guiding customers with calm confidence and clear communication, solving problems, learning new systems, and strengthening relationships through steady, proactive support. The advisor will understand a customer’s environment and use that insight to improve their experience, handling complex situations with care and keeping customers informed with timely, accurate updates. The position values precision, ownership, and thoughtful service. The advisor will help customers navigate the portal, resolve issues, and understand how to use their solutions. They will investigate problems, coordinate internal teams, and move escalations forward with clarity, supporting customers during critical moments and maintaining a steady cadence of communication. The work aims to deepen adoption through informed guidance and consistent follow-through, strengthening retention and renewals by showing customers real value in every interaction. The team values trust, learning, and steady partnership with customers, sharing knowledge freely and collaborating without friction. The role contributes to a mission that supports secure, meaningful work for customers who rely on expert guidance, offering space to grow technical skills and refine craft, supported by a team that leads with clarity and delivers with care.
Requirements
- Experience with SAP cloud solutions, databases, servers, or enterprise software
- Strong investigative and troubleshooting skills
- Ability to present information clearly to diverse audiences
- Comfortable owning tasks and delivering under pressure
- Skilled at building relationships across teams
- Organized, detail-focused work style
- Experience in customer-facing roles
- Must be a U.S. citizen.
Responsibilities
- Guide customers with calm confidence and clear communication.
- Solve problems, learn new systems, and strengthen relationships through steady, proactive support.
- Understand a customer’s environment and use that insight to improve their experience.
- Handle complex situations with care and keep customers informed with timely, accurate updates.
- Help customers navigate the portal, resolve issues, and understand how to use their solutions.
- Investigate problems, coordinate internal teams, and move escalations forward with clarity.
- Support customers during critical moments and maintain a steady cadence of communication.
- Deepen adoption through informed guidance and consistent follow-through.
- Strengthen retention and renewals by showing customers real value in every interaction.
Benefits
- Flexible working models
- Health and well-being focus
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
