SAP NS2 Customer Success Advisor
About The Position
This role involves guiding customers with calm confidence and clear communication, solving problems, learning new systems, and strengthening relationships through proactive support. The advisor will understand a customer’s environment to improve their experience, handle complex situations with care, and keep customers informed with timely, accurate updates. The position values precision, ownership, and thoughtful service. The advisor will help customers navigate the portal, resolve issues, and understand how to use their solutions. This includes investigating problems, coordinating internal teams, and moving escalations forward with clarity. The role supports customers during critical moments, maintains a steady cadence of communication, and deepens adoption through informed guidance and consistent follow-through. The work strengthens retention and renewals by showing customers real value in every interaction.
Requirements
- Experience with SAP cloud solutions, databases, servers, or enterprise software
- Strong investigative and troubleshooting skills
- Ability to present information clearly to diverse audiences
- Comfortable owning tasks and delivering under pressure
- Skilled at building relationships across teams
- Organized, detail-focused work style
- Experience in customer-facing roles
- Must be a U.S. citizen.
Responsibilities
- Guide customers with calm confidence and clear communication.
- Solve problems, learn new systems, and strengthen relationships through steady, proactive support.
- Understand a customer’s environment and use that insight to improve their experience.
- Handle complex situations with care and keep customers informed with timely, accurate updates.
- Help customers navigate the portal, resolve issues, and understand how to use their solutions.
- Investigate problems, coordinate internal teams, and move escalations forward with clarity.
- Support customers during critical moments and maintain a steady cadence of communication.
- Deepen adoption through informed guidance and consistent follow-through.
- Strengthen retention and renewals by showing customers real value in every interaction.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k
- Professional development
- Learning and development program
- Employee discount programs
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
