Technical Quality Sr. Analyst
About The Position
The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.
Requirements
- Strong communication skills
- Attention to details
- Ability to multitask
- Self-motivated, energetic individual
- Highly process oriented
- Capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs
- Detailed oriented
- Ability to work with various other internal functions to improve productivity of customer facing teams
- Positive attitude
Nice To Haves
- Become an expert in assigned product lines
Responsibilities
- Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
- Completing customer questionnaires and surveys
- Coordinating customer audits and facilitates NDA process
- Populating various portal platforms with quality information
- Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
- Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
- Facilitating resolution of quality complaints with customers
- Facilitating disposition of returned and rejected products
- Reviewing and facilitating customer claims related to quality complaints
- Negotiating specification differences with customers
- Approving process and product specification changes
- Facilitating and reviewing customer notifications for change management
- Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
- Acting as back up for other fellow Technical Quality team members
- Documenting internal metrics
- Perform, maintain and improve the EHSQS standards and requirements
- Participate actively in the Company’s EHSQS program including training, audit, etc.
- Report near miss or unsafe act
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
