Quality Analyst, Technical Support

Ministry Brands•Alpharetta, GA

12d•Hybrid

About The Position

Ministry Brands is looking for a Quality Analyst, Technical Support to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Requirements

High School Diploma or an equivalent combination of education and experience
Minimum of 1 year of experience in customer support or database administration, or related fields
Experience with SQL Server and writing queries to insert, update, and delete data
Basic understanding of the United States court system and procedures
Excellent verbal and written communication, organization, and follow-up skills
Ability to translate technical terminology into information customers can relate to

Nice To Haves

Associate's degree in criminal justice, computer information systems, or a related field, preferred

Responsibilities

Managing customer technical support issues relating to search data and services using the ZenDesk helpdesk system
Writing and maintaining documentation about the systems and updating with current processes and procedures
Analyzing internal data sets for completeness and accuracy using SQL queries and procedures
Receiving and processing customer dispute requests (changes to court records and/or expungements)
Review and extract relevant information from court documents and orders to ensure data accuracy and completeness
Other tasks assigned by the business