Technical Support Analyst
INFO ORIGIN INC•Richmond, VA
•$43 - $47•Onsite
About The Position
We are seeking a Technical Support Analyst to provide application and end-user support for a modern regulatory case management and licensing platform. The ideal candidate will have strong technical troubleshooting skills, excellent customer service experience, and the ability to support SaaS or low-code applications.
Requirements
- Experience in Technical Support, Application Support, Help Desk, or Service Desk.
- Experience with ticketing tools such as ServiceNow, Jira, or Freshdesk.
- Experience supporting Salesforce, Appian, Microsoft Power Platform, or other SaaS/Low-Code applications.
- Strong troubleshooting, communication, and customer service skills.
- Ability to manage multiple support requests in a fast-paced environment.
Nice To Haves
- Experience supporting government or regulatory applications is a plus.
Responsibilities
- Provide technical and application support to end users.
- Troubleshoot and resolve application-related issues.
- Document incidents and service requests using a ticketing system.
- Assist users with system functionality, workflows, and account access.
- Support SaaS and low-code applications.
- Create and maintain user guides, FAQs, and knowledge base articles.
- Perform basic testing during application releases.
- Collaborate with Business Analysts and Development teams to resolve issues.
- Ensure compliance with organizational security and regulatory standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
