Sr Technical Analyst

7-Eleven • Calgary, AB

5d • Hybrid

About The Position

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Position: Senior Technical Analyst
Location: Calgary, AB (Hybrid)
Employment Type: Full-Time
Reports To: Senior Manager, Information Technology
Job Purpose: We are seeking an experienced Senior Technical Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects.

Requirements

• Degree, diploma, or certification in Computer Science or equivalent IT experience.
• Minimum of 7 years in a systems administrator role.
• Experience with Windows Server 2016+ and Active Directory.
• Proficiency in VMware environments (vCenter, vSphere, ESXi 7+).
• Microsoft 365 administration (Exchange, SharePoint, Azure AD).
• Familiarity with XDR endpoint protection technology.
• Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
• Networking and firewall expertise (Meraki, Palo Alto).
• Working knowledge of Zebra WMS tools and hardware.
• Experience with MDM platforms (e.g., Meraki, Intune).
• Proficiency with HPE server hardware.
• Knowledge of penetration testing and vulnerability assessment.
• Ability to conduct phishing campaigns.
• Familiarity with SIEM tools.
• PowerShell and other scripting languages.
• Self-motivated, focused, and organized with strong interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication.
• Ability to prioritize and multitask independently.
• Committed to collaborating and contributing to the success of the team with honesty, integrity and accountability.
• Confident in your abilities but not afraid to ask questions.
• Committed to thorough incident documentation and resolution.
• Comfortable working with external vendors.

Nice To Haves

• ITIL Foundation certification is an asset.

Responsibilities

• Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
• Maintain and support SAN and NAS storage systems.
• Oversee web content and email filtering services.
• Configure and maintain enterprise anti-virus solutions.
• Manage and support the Microsoft 365 environment.
• Maintain Active Directory and group policies.
• Support enterprise backup systems.
• Provide network and firewall support.
• Monitor IT system events and alerts.
• Respond proactively to security alerts and manage security tools.
• Collaborate with managed services providers for network and security operations.
• Implement and coordinate IT security awareness campaigns for end-users.
• Develop and manage a vulnerability management program and coordinate testing.
• Build and maintain infrastructure and security labs.
• Keep system administration documentation up-to-date.
• Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
• Participate in various IT projects.
• Join the after-hours on-call support rotation.

Benefits

• For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
• For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree