Technical Quality Analyst

Tate & Lyle • Decatur, IL

2d

About The Position

The Technical Quality Analyst supports the technical quality team by providing and maintaining quality information and documentation for internal and external customers. The role responds to customer quality requests, negotiates specifications, maintains quality-related documentation, and helps resolve quality issues. It works with a range of stakeholders to align customer requirements with company standards and regulatory compliance. This is a customer-facing position requiring strong communication, attention to detail, and the ability to multitask.

The analyst manages product information and customer documentation, supports audits and customer portals, reviews quality complaints and claims, and helps coordinate product and process changes. The role also contributes to team coverage, internal metrics, service-level performance, and the company’s EHSQS program.

Requirements

• Four-year degree or relevant experience; a business- or science-related field of study is preferred.
• Three to five years of experience in customer service, manufacturing, or similar commercial functions.
• Self-motivated and energetic, with a highly process-oriented approach and the ability to anticipate the Technical Quality Manager’s needs and adjust proactively.
• Detail-oriented, with the ability to work with other internal functions to improve the productivity of customer-facing teams while maintaining a positive attitude.
• Strong communication skills and ability to multitask.
• Attention to detail.
• Problem-solving skills.
• Self-motivated.

Nice To Haves

• Experience with SAP and Tate & Lyle contracting processes.
• Laboratory, GMP, HACCP, quality, or manufacturing-related experience.
• Knowledge of Tate & Lyle products and product applications.
• Experience with SharePoint, Salesforce, TraceGains, and SAP.
• Experience with Microsoft Excel and Nitro or Adobe.

Responsibilities

• Provide and maintain product information, including customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance information, quality audits, and religious certifications.
• Complete customer questionnaires and surveys.
• Coordinate customer audits and facilitate the NDA process.
• Populate customer portal platforms with quality information.
• Issue or approve continuing guarantees, quality agreements, special customer quality or shipping requirements, and quality statements.
• Issue or approve quality certifications related to regulatory compliance, GMO status, and potential product impurities.
• Facilitate resolution of quality complaints with customers.
• Facilitate disposition of returned and rejected products.
• Review and facilitate customer claims related to quality complaints.
• Negotiate specification differences with customers.
• Approve process and product specification changes.
• Facilitate and review customer notifications for change management.
• Work with Sales, Product Management, Science and Innovation, Technical Service, and Customer Service on customer and product issues.
• Provide backup for other Technical Quality team members.
• Document internal metrics.
• Meet service-level agreements for portals, document and packet requests, metrics, and customer excellence.
• Become an expert in assigned product lines.
• Perform, maintain, and improve EHSQS standards and requirements; participate in the EHSQS program, including training and audits; and report near misses or unsafe acts.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid time off, including vacation and sick time.
• 16 weeks of paid parental leave.
• 401(k) with company match.
• Company-paid life insurance.
• Lifestyle Spending Account.
• Identity theft protection.
• Employee Assistance Program.
• Telemedicine.
• Employee Resource Groups (ERGs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level