Technical Analyst
About The Position
The Technical Analyst implements and supports facility and division desktop equipment and serves as a key technical resource for responding to end-user desktop incidents and requests reported to the Service Desk. Issues beyond the role’s scope or responsibility are communicated promptly to senior-level support personnel. The role also provides support to other division and facility IT personnel as warranted and participates in 24x7 on-call support according to the division IT staff rotation. The position requires living in the Sarasota, Florida area. Occasional intermittent local travel is required.
Requirements
- Must live in the Sarasota, Florida area.
- At least 1 year of IT experience is required.
- A valid state driver’s license is required.
Nice To Haves
- Bachelor’s degree in information systems or a healthcare-related field.
- A+ certification.
- Microsoft Product certifications.
Responsibilities
- Respond to and resolve inquiries and requests for assistance with division or facility computer systems while providing superior customer support.
- Analyze and provide hands-on support for simple to moderate inquiries.
- Log and track problems and review problem-tracking databases.
- Perform facility-based moves, adds, and changes (MACs) as needed.
- Maintain documentation for each incident or request.
- Escalate complex problems to the next level of support according to documented procedures.
- Aid and train users on division and facility technology.
- Provide support to other division and facility IT personnel as warranted.
- Participate in 24x7 on-call support based on the division IT staff rotation.
Benefits
- Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
- Free counseling and referral services.
- Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
- 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
- Employee Stock Purchase Plan.
- Flexible spending accounts.
- Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
- Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
- Fertility and family-building benefits and adoption assistance.
- Life insurance and supplemental health protection plans.
- Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
