Technical Analyst

Hancock Whitney • New Orleans, LA

8d

About The Position

The Technical Analyst works directly with technology in the review, installation, and maintenance of distributed systems hardware and software. The role provides technical assistance and end-user application training, contributes to project execution under senior leadership, and provides Tier 2+ support as needed.

The position supports Hancock Whitney’s IT Asset Management (ITAM), Software Asset Management (SAM), and Hardware Asset Management (HAM) programs. It maintains asset lifecycle processes, license compliance, inventory accuracy, and asset governance using ServiceNow SAM Pro, HAM Pro, and Snow License Manager. The analyst partners with technology and business teams on audit readiness, software optimization, reporting, process improvement, and operational excellence.

The role also assists with distributed infrastructure solutions, support documentation, application vulnerability management, third-party technology implementations, and service-level delivery. It supports hardware and software asset lifecycle administration, inventory reconciliation and audits, software compliance and license optimization, and the administration and continuous improvement of ITAM platforms.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Two years of related technology experience.

Nice To Haves

• Two to five years of experience in IT Asset Management, Software Asset Management, Asset Governance, or related technology disciplines.
• ServiceNow Certified Implementation Specialist (CIS) - SAM or HAM certification.
• Certified Software Asset Manager (CSAM), Certified Hardware Asset Management Professional (CHAMP), or equivalent asset management certification.
• Experience administering or supporting ServiceNow SAM Pro and HAM Pro.
• Experience using Snow License Manager or similar Software Asset Management solutions.
• Experience performing software license compliance reviews and remediation activities.
• Experience with software publishers such as Microsoft, Adobe, Oracle, IBM, VMware, Cisco, or SAP.
• Experience working with software contracts, maintenance renewals, and license entitlement documentation.
• Experience generating reports and dashboards using asset management and business intelligence tools.
• Strong understanding of ITAM, SAM, and HAM best practices.
• Working knowledge of subscription, perpetual, SaaS, user-based, device-based, and consumption-based software licensing models.
• Understanding of software compliance, audit readiness, and license optimization methodologies.
• Knowledge of CMDB concepts and asset lifecycle management processes.
• Familiarity with software discovery and inventory technologies.
• Understanding of ITIL processes, including Incident, Change, Problem, Configuration, and Asset Management.
• Strong analytical and data reconciliation skills, including the ability to identify trends, exceptions, and compliance risks.
• Proficiency with Microsoft Excel, Power BI, and reporting tools for data analysis and presentation.

Responsibilities

• Assist in implementing and supporting distributed infrastructure solutions based on designs and specifications provided by senior leadership.
• Assist in developing documentation for ongoing support and maintenance of distributed systems.
• Proactively monitor, optimize, and manage vulnerability for applications used across the organization.
• Support implementation of third-party technology resources under senior leadership’s direction.
• Help meet service level agreements through timely and effective delivery of support tasks.
• Provide guidance, training, and mentoring to other technology associates as needed.
• Manage hardware and software asset lifecycles from procurement through retirement, keeping asset records accurate and compliant.
• Reconcile asset, configuration, procurement, and deployment data across technology platforms to maintain inventory integrity.
• Conduct regular hardware and software inventory audits and validations to identify discrepancies and improve data quality.
• Collaborate with procurement, finance, information security, and technology teams on asset governance and lifecycle processes.
• Develop and maintain asset management standards, procedures, and process documentation.
• Support hardware refresh initiatives, technology deployments, and asset disposition processes.
• Administer software asset management tools and maintain software inventories, license entitlements, and compliance positions.
• Analyze software usage, license consumption, and entitlement data to identify optimization and cost-saving opportunities.
• Conduct software compliance assessments and support internal and external software audits.
• Assist with software publisher true-ups, license renewals, and contract reviews.
• Monitor software metering and usage trends and recommend license reclamation and optimization strategies.
• Maintain software license entitlement repositories and ensure supporting documentation is complete and accurate.
• Support administration, configuration, and continuous improvement of ServiceNow SAM Pro and HAM Pro modules.
• Use Snow License Manager and ServiceNow discovery data to reconcile software installations, hardware assets, and license entitlements.
• Assist in developing and maintaining dashboards, reports, workflows, and automated processes within ITAM platforms.
• Investigate and resolve asset and licensing data discrepancies across ServiceNow, Snow, procurement systems, and discovery tools.
• Contribute to project delivery and provide Tier 2+ support as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree