Technical Analyst

HCA Healthcare•Brandon, FL

About The Position

The Technical Analyst implements and supports desktop equipment for the facility and division and serves as a key technical resource for end-user desktop incidents and requests reported to the Service Desk. The role provides hands-on assistance with simple to moderate issues and escalates problems beyond the position’s scope to senior-level support in a timely manner. The analyst also supports other division and facility IT personnel as needed and participates in a 24x7 on-call rotation based on division IT staffing.

Requirements

Must currently live in the Brandon/Tampa, Florida area.
At least 1 year of IT experience is required.
Valid state driver’s license is required.
Occasional intermittent local travel is required.

Nice To Haves

Bachelor’s degree in information systems or a healthcare-related field is preferred.
A+ certification is preferred.
Microsoft Product certifications are preferred.

Responsibilities

Respond to and resolve inquiries and assistance requests involving division or facility computer systems.
Provide a superior customer support experience to division and facility users.
Analyze and provide hands-on support for simple to moderate inquiries.
Log and track problems and review problem-tracking databases.
Perform facility-based moves, adds, and changes (MACs) as needed.
Maintain documentation for each incident or request.
Escalate complex problems to the next support level according to documented procedures.
Assist and train users on division and facility technology.
Provide support to other division and facility IT personnel as warranted.
Participate in 24x7 on-call support according to the division IT staff rotation.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.