Technical Quality Analyst

Tate & Lyle•Decatur, IL

4d•$57,000 - $65,000

About The Position

The Technical Quality Analyst supports the technical quality team by providing information and documentation to internal and external customers, responding to quality-related customer requests, maintaining quality documentation, and helping resolve quality issues. The role works with a range of stakeholders to align customer requirements with company standards and regulatory compliance. It is customer-facing and calls for strong communication, attention to detail, and the ability to multitask. The analyst supports assigned product lines, meets service-level agreements, contributes to the company’s EHSQS program, and works with internal teams on customer and product issues. The position requires a four-year degree or relevant experience; business or science-related study is preferred. Three to five years of experience in customer service, manufacturing, or similar commercial functions is required. Experience with SAP and Tate & Lyle contracting processes is preferred, while laboratory, GMP, HACCP, quality, or manufacturing experience and knowledge of Tate & Lyle products and applications are desired. The stated salary range is $57,000–$65,000. Tate & Lyle offers medical, dental, and vision coverage; paid time off; 16 weeks of paid parental leave; a 401(k) with company match; company-paid life insurance; and additional benefits including a Lifestyle Spending Account, identity theft protection, an Employee Assistance Program, and telemedicine. Employee Resource Groups support various communities.

Requirements

Four-year degree or relevant experience; a business- or science-related field of study is preferred.
Three to five years of experience in customer service, manufacturing, or similar commercial functions.
Experience with Microsoft Excel and Nitro or Adobe.
Attention to detail.
Problem-solving skills.
Self-motivation.
Ability to work with internal functions to improve productivity of customer-facing teams while maintaining a positive attitude.
Ability to anticipate Technical Quality Manager needs and proactively adjust to meet them.

Nice To Haves

Experience with SAP and Tate & Lyle contracting processes.
Laboratory, GMP, HACCP, quality, or manufacturing-related experience.
Knowledge of Tate & Lyle products and product applications.
Experience with SharePoint, Salesforce, TraceGains, and SAP.

Responsibilities

Provide and maintain product information, including customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance information, quality audits, and religious certifications.
Complete customer questionnaires and surveys.
Coordinate customer audits and facilitate the NDA process.
Populate customer portal platforms with quality information.
Issue or approve continuing guarantees, quality agreements, special customer quality or shipping requirements, and quality statements.
Issue or approve quality certifications relating to regulatory compliance, GMO status, and potential product impurities.
Facilitate resolution of quality complaints with customers.
Facilitate disposition of returned and rejected products.
Review and facilitate customer claims related to quality complaints.
Negotiate specification differences with customers.
Approve process and product specification changes.
Facilitate and review customer notifications for change management.
Work with Sales, Product Management, Science and Innovation, Technical Service, and Customer Service on customer and product issues.
Act as backup for other Technical Quality team members.
Document internal metrics.
Meet service-level agreements for portals, document and packet requests, metrics, and Customer Excellence.
Become an expert in assigned product lines.
Perform, maintain, and improve EHSQS standards and requirements; participate in the Company’s EHSQS program, including training and audits; and report near misses or unsafe acts.
Perform other duties as assigned.