Technical Project Manager (Contractor)

WideOpenWest•Denver, CO

About The Position

WOW! is seeking a Technical Project Manager to lead infrastructure and systems projects across servers, networks, facilities, data centers and market expansions. The role works with engineering, field and construction teams, Critical Facilities, IT Operations, vendors and other partners to move projects from planning and procurement through installation, launch and operational handoff. The position reports to the Program Management Office and partners with CTIO leadership to prioritize projects, as well as Transformation & Integration on project standards, reporting and portfolio governance. This is a contract role with potential to transition to a permanent role based on performance and business needs. The contractor hourly rate is up to $61.00, based on experience and qualifications. The Technical Project Manager owns projects from requirements and site surveys through design, procurement, staging, installation, turn-up, migration, acceptance and decommissioning. They coordinate technical, construction, facilities, procurement, financial and vendor dependencies; manage concurrent project scope, schedules, resources and budgets; and keep stakeholders informed about progress, risks and performance. They ensure operational documentation and handoffs are complete, and contribute to project standards and the development of less experienced project managers and coordinators.

Requirements

College degree or equivalent related experience.
7–10 years of experience managing technical infrastructure projects, with the ability to independently prioritize and deliver a portfolio of concurrent projects.
Working knowledge of server and systems infrastructure, including x86 compute and blade platforms, virtualization, SAN/NAS, storage, backup and disaster recovery, operating system and patch lifecycles, and enterprise monitoring.
Working knowledge of network and transport infrastructure, including IP and routing fundamentals, optical transport and DWDM, fiber plant, access networks, and headend or hub site equipment.
Working knowledge of data center and hub site environments, including rack layouts, power distribution and DC plant, HVAC, structured cabling and physical site constraints.
Ability to work across technical domains, from server refreshes to transport builds and market expansions.
Familiarity with IT service management, change advisory boards, maintenance windows and incident/problem workflows.
Knowledge of Project Portfolio Management systems and experience managing CAPEX-funded builds, budget tracking, purchase orders and vendor invoicing.
Strong communication and relationship-building skills, including the ability to connect technical details to business priorities and drive delivery with teams not directly managed.
Strong organizational, analytical, customer service, problem-solving and time management skills.
Ability to learn quickly, understand organizational dependencies, build effective processes and keep teams aligned through competing priorities.
Regularly required to talk and hear; use hands to type, handle objects and paperwork; and use close vision and focus.
Ability to work on-call and/or overnight shifts.

Nice To Haves

PMP, CAPM or equivalent project management certification.
ServiceNow experience.
Experience with technical implementations and integrations in telecommunications, cable or broadband; strongly preferred.

Responsibilities

Lead infrastructure and network projects involving server and compute deployments, storage and backup, virtualization, hardware refreshes, optical transport, core and access networks, and headend, hub site and market expansion builds.
Manage projects end-to-end, including requirements, site surveys, design, procurement, staging, installation, turn-up, migration, acceptance and decommissioning of retired assets.
Develop and manage project scope, schedules, resources and priorities across multiple concurrent projects, aligning delivery with organizational goals.
Coordinate construction and outside plant dependencies, including fiber routes, permits, make-ready, splicing, testing, circuits, cross-connects and third-party provider milestones.
Partner with Critical Facilities on power, cooling, space, grounding and physical security requirements.
Manage equipment procurement and logistics, including quotes, purchase orders, vendor lead times, delivery and inventory reconciliation; identify supply-related schedule risks.
Coordinate maintenance windows, change records and method of procedure documentation, including back-out plans, through change advisory board and IT service management processes.
Track project progress, risks and performance; resolve issues; and provide timely updates to technical teams, business partners and executive leadership.
Partner with Finance to track approved CAPEX and OPEX budgets, forecasts, actual spending, accruals and variances.
Manage vendor, integrator and contractor performance against statements of work, milestones and acceptance criteria.
Serve as the central point of project intake for CTIO, helping leadership scope and sequence requests and coordinating cross-team dependencies, handoffs and resource needs.
Ensure documentation, as-builts, monitoring coverage and operational runbooks are complete before project closure.
Mentor less experienced project managers and coordinators and help strengthen project standards, templates, processes and performance metrics.
Perform other duties as assigned.