Project Manager - Contractor Services

Loeb Electric•Columbus, OH

10d

About The Position

The Project Manager is responsible for coordinating, deploying, and managing the day-to-day flow of Contractor Services Offsite Operations opportunities. The role develops and maintains strong customer relationships to support customer satisfaction and oversees assigned projects with internal sales and operations teams and external customers. The Project Manager manages project schedules, labor timelines, deliveries, inventory, milestones, customer deadlines, and internal reporting. They review project specifications and related documents to define scope, goals, and deliverables; create project timelines based on customer requirements; identify and mitigate risks; and maintain accurate project information across Loeb Electric’s operating systems and relevant customer or third-party portals. The role coordinates deployment of Offsite Operations services, including meetings and training, and develops standard operating procedures and training for internal and external stakeholders. The Project Manager educates customers on the program, provides proactive project updates, coordinates shipment and schedule adherence, closes project documentation, and assesses project success for senior leadership. The position also performs regular system maintenance and participates in customer, vendor, and training meetings as needed. Work is primarily in a professional office environment, with occasional travel to company sites, vendor locations, or offsite meetings. PPE is generally not required but may be needed at some locations.

Requirements

At least one year of field or related construction jobsite experience in a customer-facing role.
Prior working knowledge of jobsite schedules.
Experience in the electrical industry.
Prior jobsite lead or management experience.
Project management experience.
Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Advanced Excel experience, including filters, VLOOKUP, SUMIFS, and pivot tables.
Experience with process mapping.
Experience with Eclipse and eTurns or equivalent VMI software.
High school diploma or equivalent required.
Highly organized and detail-oriented, with strong interpersonal, customer service, written communication, and verbal communication skills.
Ability to work independently with minimal day-to-day guidance.

Nice To Haves

College degree or equivalent work experience.
Industry trade school.
Experience with Smartsheet, sales presentation software, Visio, and Microsoft Teams.

Responsibilities

Manage assigned projects and tasks, including product deliveries, installation and project schedules, labor timelines, inventory, milestones, customer deadlines, and internal reports.
Oversee Contractor Services Offsite Operations processes with internal sales and operations teams and customers.
Communicate project details and needs to purchasing, operations, and customers, escalating potential conflicts to avoid customer impact.
Create and maintain project timelines based on customer requirements and expectations.
Review project specifications and project-specific documents to define scope, goals, and deliverables.
Identify project risks and initiate and execute mitigation plans.
Maintain working knowledge of Loeb Electric operating systems; verify order accuracy and data integrity.
Set up projects in appropriate operating systems and maintain third-party and customer web portals to keep customer and company databases synchronized.
Initiate delivery of Offsite Operations services and oversee associated internal and external meetings and training.
Develop standard operating procedures and training for Contractor Services projects, including internal and external materials.
Educate customers on the process and schedule and participate in kick-off meetings as needed.
Coordinate with operations, sales, and customers to ensure materials ship to projects and schedules are followed.
Identify customer communication needs and provide proactive updates.
Close out project documents promptly and provide senior leadership with an assessment of project success.
Participate in customer and vendor meetings as needed and attend training to maintain personal, product, and system knowledge.
Perform regular system maintenance, including keeping queues current and inspecting unbilled sales orders, open transfers, and receivables.