Contractor Services Coordinator

Loeb Electric•Columbus, OH

10d

About The Position

The Contractor Services Coordinator coordinates, deploys, and manages the daily workflow of Vendor Managed Inventory (VMI) projects assigned by a manager or supervisor. The role collects, interprets, and presents data from department activities to support strategic goals and improve the experience of customers, associates, and team members. It also builds and maintains customer relationships to support satisfaction. The coordinator works across Sales, Operations, purchasing, warehouse teams, and customers to manage project details, schedules, jobsite expectations, training, VMI processes, and project closeouts. The position evaluates department activity and metrics, identifies and implements approved improvements, maintains accurate project information and systems, addresses customer inquiries, and communicates project results and value to stakeholders. Loeb Electric is an equal opportunity employer and offers reasonable accommodations throughout the selection process. Qualified applicants with criminal histories are considered in accordance with legal requirements.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in an operations position.
Highly organized and detail oriented.
Excellent interpersonal skills.
Strong customer service orientation.
Strong written and verbal communication skills.
Strong problem-solving ability and a solutions-oriented approach.
Takes initiative to explore new ideas and take ownership of new tasks.
Able to work independently on day-to-day tasks and deliverables after receiving assignments.
Analytical, critical, and creative thinking.
Data savvy and curious.

Nice To Haves

Analytical experience.
Experience in the electrical industry.
Prior working knowledge of a VMI operation program.
College degree or equivalent work experience.
Industry trade school education.

Responsibilities

Analyze quantitative and qualitative data gathered through observation and hands-on experience, recommend improvements to departmental efficiency and effectiveness, and implement approved recommendations.
Partner with the manager to determine and monitor key metrics and ensure alignment with department objectives.
Coordinate customer jobsite expectations with Sales and Operations through initial jobsite visits and ongoing communication with customer jobsite contacts; participate in setup and kickoff meetings as needed.
Manage VMI processes between internal peers and customers, ensuring project details, needs, and schedules are met.
Communicate project-specific details and needs with purchasing, warehouse, operations, and customers as directed by the manager or supervisor.
Participate in customer training and lead training conducted at customer worksites.
Help oversee field expectations and standard operating procedures, including replenishment, organization, and cycle counts.
Compile project closeout documents promptly, communicate results to stakeholders, and report outcomes and return on investment.
Clearly communicate the department’s value to stakeholders to improve adoption and customer experience, under the manager’s direction.
Maintain working knowledge of product offerings, operating systems, and jobsite expectations, and share that knowledge with stakeholders as directed.
Ensure department projects and systems are accurate and maintained, and report discrepancies promptly to the manager or supervisor.
Participate in customer meetings and jobsite visits as requested.
Resolve customer inquiries promptly, maintain ongoing communication with customer jobsite contacts, and report trends and recommend process improvements to the manager and supervisor.
Participate in training to enhance and maintain personal, product, and system knowledge.
Perform other duties as assigned.