Technical Program Manager

LogicMonitor•Austin, TX

14d•$124,950 - $156,240•Hybrid

About The Position

LogicMonitor is seeking a Technical Program Manager to join its Enterprise Application Team. The role applies technical and program management expertise to lead cross-functional teams and manage key work streams in the AI and Enterprise Applications Technology portfolio. It leads both large cross-division functional programs and projects and smaller strategic projects within the Business Technology team. The position is based in the Austin office and reports to the Senior Manager, Business Solutions & Strategic Programs. The Technical Program Manager oversees complex technical programs spanning multiple systems and stakeholders, supports consistent project management practices, and promotes technology roadmaps and strategies. The role manages initiatives integrating and optimizing systems across areas such as procurement, sales, order management, finance, accounting, and reporting. It partners with business and technical teams and third-party vendors to define requirements, scope, and success metrics; communicates status, risks, and progress; and develops project plans, timelines, resources, and communications to support on-time, on-budget delivery. The position also maintains project playbooks, plans, policies, and procedures; analyzes data to support decisions and track performance; and resolves issues affecting service quality. It partners with development teams on architectural alignment, data integrity, scalability, technical impacts, and delivery ownership. The role coordinates QA-based testing for technical accuracy and business requirements, supports seamless user-facing product elements, applies Agile methodologies and tools, and improves team collaboration to deliver high-quality products within tight deadlines.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, a related field, or equivalent experience.
At least 6 years of experience in technical program or project management.
Proven track record managing system integration projects across ERP, CRM, Workday, and other business platforms.
Experience with Salesforce, NetSuite, Workday, or similar platforms.
Experience running AI initiatives.
Excellent communication, organizational, and leadership skills.
Ability to earn trust at all levels of the organization.
Must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization; transferable valid U.S. work authorization may be considered case by case.

Responsibilities

Own end-to-end delivery of complex technical programs involving multiple systems and stakeholders.
Support development and use of consistent project management tools and systems.
Promote development and implementation of technology roadmaps and strategies.
Lead initiatives and projects to integrate and optimize systems across procurement, sales, order management, finance, accounting, reporting, and other areas.
Oversee system roadmaps for key systems and partner with technical and business teams to deliver improvements and functionality.
Collaborate with business leaders, technical teams, and third-party vendors to define requirements, scope, and success metrics.
Develop decision-making frameworks and vet recommendations with senior leadership and key stakeholders.
Communicate program status, risks, and progress to stakeholders, including leadership.
Develop project plans, manage timelines and resources, mitigate risks, and ensure delivery on time and within budget.
Establish and execute communication plans for stakeholders across the organization.
Coordinate and scope projects across multiple teams to align objectives.
Develop and maintain playbooks, plans, policies, and procedures for all project phases.
Collect and analyze data to inform decisions and track program performance.
Resolve project-related issues that may affect service quality and ensure stakeholder questions and problems are addressed promptly.
Partner with development teams to ensure architectural alignment, data integrity, and system scalability.
Capture upstream and downstream technical impacts and determine technical scope and delivery ownership, including licensing, versions, and compatibility.
Assess functionality and code testing for technical accuracy with QA to ensure products meet business requirements.
Work with development teams to ensure product visual and interactive elements are seamless and user-friendly.
Implement Agile methodologies, practices, and tools to support development-cycle management.
Enhance team collaboration to deliver high-quality products within tight deadlines.