Technical Program Manager

Source Intelligence•,

6d•CA$80,000 - CA$95,000•Remote

About The Position

Source Intelligence is seeking a Technical Program Manager to manage the day-to-day delivery of Project delivery. This role involves overseeing a portfolio of Enterprise Client Projects, Changes, and Fixes, adhering to established Source Intelligence processes. The platform is highly configurable, and success relies on close, supportive teamwork. The ideal candidate will have a background in engineering, chemical management, or product/data/configuration management with experience in product design lifecycle and regulatory compliance, ideally as a platform subject matter expert. However, candidates excited about the role are encouraged to apply even if their experience isn't a perfect match.

Requirements

2+ years in the high-tech industry in roles such as Project Manager, Sales Engineer/Architect, etc.
Experience with ERP / PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM.
Experience of SaaS software implementation, support and data management.
Ability to quickly learn the compliance platform and its implementation.
Proactive attitude to planning, scheduling resources, and monitoring performance against deadlines.
Ability to form strong relationships with key stakeholders, both internally and externally.
Ability to see both the wider picture and detailed subject matter.
Ability to create and obtain sign-off on project plans and keep them updated.
Ability to identify and manage risks and issues throughout the project lifecycle.
Organization and planning for all platform changes (e.g., security, upgrades).
Customer-focused approach, understanding customer strategies for technology adoption.
Develop programs to enable customer success and provide feedback on products and the competitive landscape.
Promote ideas and encourage collaborative knowledge sharing.
Deliver expected outputs to high-quality standards and manage/communicate changes.
Strong team player with effective communication and interpersonal skills.
Excellent written and spoken English.
Ability to take initiative with confidence and work under own direction.
Organized mindset with the ability for complex decision making and critical thinking.
Enhance documentation, record videos, contribute knowledge base articles, and create enablement material.
Creative in solving Customer Adoption Challenges.
Proactively assist customers with technical issues, troubleshoot, identify workarounds, and perform root cause analysis.

Nice To Haves

Background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance.
Knowledge of product compliance (e.g., RoHS, REACH, Prop65, WEEE, Conflict Minerals).
Technical knowledge such as SQL and other programming language exposure.
Knowledge of Scrum and Agile practices.
Direct experience mentoring, developing people, and managing performance.

Responsibilities

Manage a portfolio of Enterprise Customer accounts, ensuring projects are delivered within agreed scope and timeframe.
Own the implementation process of software projects from start to end.
Organize and lead customer teams and internal resources.
Develop project plans and maintain timelines for accurate scheduling and alignment.
Define project deliverables, scope, assumptions, and build detailed specifications.
Gather and document client requirements using various techniques and offer solutions aligned with software capabilities and industry best practices.
Review requirements, perform gap analysis, and highlight risks.
Assist clients with Data Mapping for the CMAP platform.
Continuously expand knowledge as the platform develops.
Configure the solution to meet client requirements during implementation.
Develop and conduct UATs.
Support clients with the development of processes, procedures, and training materials.
Support clients post-implementation and assist in continuous improvement cycles.
Own service desk tickets, qualifying issues and ensuring effective prioritization.
Perform testing of the solution as changes are made.
Provide presentations of the solution based on common customer use cases.
Review support documentation and external training materials.