Technical Program Manager

Source Intelligence•,

5d•$65,000 - $70,000•Remote

About The Position

Source Intelligence is seeking a Technical Program Manager to manage the day-to-day delivery of Project delivery and oversee a portfolio of Enterprise Client Projects, Changes, and Fixes. The role requires a background in engineering, chemical management, or product/data/configuration management with experience in product design lifecycle and regulatory compliance. The ideal candidate will be a platform subject matter expert, but the company encourages applications from those excited about the role even if their experience doesn't perfectly align. The platform is highly configurable, and success relies on a close, supportive team.

Requirements

2+ years in the high-tech industry in roles such as Project Manager, Sales Engineer/Architect, etc.
Experience with ERP / PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM.
Experience of SaaS software implementation, support, and data management.
Ability to quickly learn the compliance platform and its implementation.
Proactive attitude to planning, scheduling resources, and monitoring performance against deadlines and milestones.
Ability to form strong relationships with key stakeholders, both internally and externally.
Ability to see both the wider picture and detailed subject matter.
Ability to create and obtain sign-off on project plans and keep them updated.
Ability to identify and manage risks and issues throughout the project lifecycle.
Ability to organize and plan for platform changes (security, upgrades).
Customer-focused approach, understanding customer strategies for adoption and developing programs for success.
Ability to provide feedback on products and the competitive landscape.
Ability to promote ideas and encourage collaborative knowledge sharing.
Ability to deliver expected outputs to high-quality standards.
Ability to manage and communicate project changes in accordance with company standards.
Strong team player with effective communication and interpersonal skills.
Excellent written and spoken English.
Ability to take initiative with confidence and work under own direction.
Organized mindset with the ability for complex decision making and critical thinking.
Ability to work with the team to enhance documentation, record videos, contribute knowledge base articles, and create enablement material.
Creative in solving Customer Adoption Challenges.
Ability to proactively assist customers with technical issues, troubleshoot, identify workarounds, and perform root cause analysis.

Nice To Haves

Background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance.
Knowledge of product compliance (e.g., RoHS, REACH, Prop65, WEEE, Conflict Minerals).
Technical knowledge such as SQL and other programming language exposure.
Knowledge of Scrum and Agile practices.
Direct experience mentoring, developing people, and managing performance.

Responsibilities

Manage a portfolio of Enterprise Customer accounts, ensuring project delivery within agreed scope and timeframes.
Oversee the implementation process of software projects from start to end.
Organize and lead customer teams and internal resources.
Develop project plans and maintain timelines for accurate scheduling and alignment.
Define project deliverables, scope, assumptions, and build detailed specifications.
Gather and document client requirements using various techniques and offer solutions aligned with software capabilities and industry best practices.
Review requirements, perform gap analysis, and highlight risks.
Assist clients with Data Mapping for the CMAP platform.
Continuously expand knowledge as the platform develops.
Configure the solution to meet client requirements.
Develop and conduct UATs.
Support clients with the development of processes, procedures, and training materials.
Support clients post-implementation and assist in continuous improvement cycles.
Manage service desk tickets, qualifying issues and ensuring effective prioritization.
Perform testing of the solution as changes are made.
Provide presentations of the solution based on common customer use cases.
Review support documentation and external training materials.