Technical Program Manager

Ford Motor • Detroit, MI

4d • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... The Program Manager will help build and program manage a cross-functional Ford charging network considering customer experience, business needs, and operational efficiency. The ideal candidate is a natural collaborator, and a leader who can build relationships across teams at all levels of the organization. You must have a proven ability to ingest rapidly evolving business needs and deliver operational results in a complex environment. The right candidate will have the skills to develop and implement processes from a clean slate, have a deliberate and consistent approach to their work, and will enjoy gleaning and communicating insights to continually improve program processes. This position reports directly to the Director, Charging Systems and Operation

Requirements

• Minimum Bachelor’s degree in business, Operations Management, Engineering, or a related field.
• 10+ years of Program Management experience supporting business strategy, operations, and customer success.
• Electric vehicle, charging, or energy industry experience.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• High level analytical ability where problems are unusual and complex.
• Proven problem-solving skills with an emphasis on cross-functional program management.
• Ability to utilize cross-functional project management and analysis tools to manage teams and projects efficiently (e.g., JIRA, Confluence, Smartsheet, MS Office Suite, etc.)
• Excellent written and verbal communication.
• Demonstrated ability to translate complexity and ambiguity into manageable progress.
• Required to communicate via Slack, e-mail, and phone.

Responsibilities

• Lead program execution - managing key partner or customer programs ensuring that all internal and external resources execute against the agreed plan
• Lead the program process/framework, as well as lead the Data Analysis/ Reporting dashboard team member
• Support Ford charging programs by identifying, structuring, communicating, and working cross functionally to execute program efficiencies
• Use operational experience and data to close feedback loops between Ford teams(HW/SW/System/App/external vendor/Customer Support/Business verticals to manage milestones on network strategy, site deployment, product introductions and ongoing operations.
• Support necessary cadences with third-party vendors necessary for releasing public charging software
• Support the team's operating rhythm by hosting standing meetings across working teams and leadership levels while managing accountability for follow-up actions.
• Growth mindset to expand program and team to deliver at scale.
• Ability to consider voice of the customer(s) in program development and execution

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior