Technical Program Manager

Cushman & Wakefield•Saint Louis, MO

About The Position

The Program Manager leads and oversees complex programs comprising multiple interrelated projects, ensuring delivery aligns with strategic business objectives, service commitments, and contractual obligations. The role defines and implements program governance, integrates delivery across workstreams, and gives leadership clear visibility into progress, risks, financial health, and outcomes. Working independently with urgency and rigor, the Program Manager drives decision-making, resolves program-level issues, and serves as a primary liaison between program teams, technology teams, and executive leadership while promoting quality, accountability, and continuous improvement. The position also manages program financials, staffing and resources, stakeholder engagement, customer satisfaction, delivery quality, and program performance. It provides leadership, coaching, and mentorship to project managers and other team members, and establishes long-term program or portfolio goals and roadmaps. The role calls for 8–10 years of progressive project management experience, including at least five years of active program management experience leading complex cross-functional initiatives. A bachelor’s degree is required. Compensation is $110,500–$130,000, with eligible employees able to enroll in benefit programs.

Requirements

8–10 years of progressive project management experience, including a minimum of 5 years of active program management experience leading complex, cross-functional initiatives.
Ability to work independently and proactively track program timelines, milestones, risks, and issue resolution.
Strong problem-solving skills and judgment to drive complex issues and risks to resolution.
Strong understanding of service delivery models and experience adapting approaches to support continuous improvement.
Experience managing, tracking, and forecasting financials and budgets for large-scale or external customer programs.
Experience working with global solution providers and distributed teams.
Leadership presence and ability to influence senior executives and cross-functional stakeholders.
Bachelor’s degree required.
Advanced or expert program leadership and governance skills, including designing and running program-level governance and operating rhythms.
Advanced executive communication skills, including synthesizing cross-project data into decision-ready insights.
Advanced financial management skills, including budgeting, forecasting, and program profitability reporting.
Advanced risk, issue, and dependency management skills.
Advanced stakeholder influence and negotiation skills, including resolving senior stakeholder conflict.
Advanced adaptability and pivot management skills, including selecting structured or agile approaches as appropriate.
Advanced proficiency with Smartsheet and Microsoft 365, and effective use of AI-enabled tools for reporting and insight.
Advanced resource and capacity planning skills, including identifying constraints, competing priorities, and impacts on program sequencing.
Advanced business readiness and change coordination skills, integrating adoption, communications, training, support, and operational readiness into delivery planning.

Nice To Haves

PMP, PgMP, Prosci, or Agile/Scrum certifications.
Knowledge of real estate, professional services, or service-based delivery environments.
Experience with data, analytics, CRM, enterprise applications, or technology transformation programs.
Experience with Azure DevOps (ADO) and the Salesforce toolkit.

Responsibilities

Own end-to-end program delivery and quality, ensuring alignment with business objectives, statements of work, and success criteria.
Define, implement, and maintain program governance and controls, including status reporting, risk and issue management, stakeholder engagement routines, and required artifacts.
Track and manage program milestones, dependencies, risks, issues, and decisions; identify barriers and drive their resolution.
Frame program-level decisions, options, risks, and trade-offs and provide leaders with decision-ready information.
Manage program scope changes by assessing impacts to schedule, budget, quality, risks, and outcomes; make recommendations, secure approvals, and maintain alignment with contractual and business commitments.
Partner with leadership, technical leads, and functional partners to define roles and responsibilities, staff and resource the program, and support onboarding and offboarding.
Manage program budgets, forecasts, and financial reporting to meet expectations and provide visibility into program health and profitability.
Ensure procurement reporting and financial transparency align with delivery plans and statements of work.
Synthesize cross-project information into executive reporting on progress, critical path, risks, and financial status.
Drive stakeholder engagement and serve as a liaison between program teams and senior leadership to support communication, alignment, and timely decisions.
Monitor customer satisfaction, delivery quality, and program performance; identify and drive improvement opportunities.
Coach and mentor Project Managers, Senior Project Managers, and other team members to support disciplined execution and high-quality outcomes.
Establish long-term program or portfolio goals and roadmaps, adapting delivery approaches to support continuous improvement and evolving service delivery models.