Technical Program Manager

ImageTrend•Eagan, MN

14d•Remote

About The Position

ImageTrend, LLC. is dedicated to connecting important data in healthcare and emergency response through software, analytics, and services for EMS, hospitals, community paramedicine, critical care, fire, and preparedness. The Technical Program Manager leads complex, cross-functional technical programs and strategic initiatives that support business outcomes and improve engineering execution. Under the direction of the Sr. Manager, PMO, this role partners with Engineering, Product Management, Quality Assurance, DevOps, Architecture, Security, Customer Success, and business stakeholders to plan and deliver large-scale technology initiatives from concept through production deployment. The TPM bridges technical and business teams, maintaining alignment on priorities, dependencies, risks, timelines, and delivery objectives. The role requires technical understanding and strong program management capabilities to facilitate collaboration, execute effectively, communicate with stakeholders at all levels, and improve delivery processes and operational excellence. U.S. citizenship is required because of FedRAMP Critical Access requirements. The position may be performed 100% virtually anywhere in the U.S., in accordance with the company’s Remote Work Policy, and requires travel of up to 10% as needed. The annual base salary range is $90,000–$120,000, plus bonus, benefits, perks, and community gains.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Project Management, Information Technology, or a related field, or an equivalent combination of education and relevant experience.
Professional experience in Technical Program Management, Program Management, Engineering Management, Project Management, or a related discipline; preferably supporting enterprise software development or SaaS organizations.
Ability to manage multiple concurrent programs while balancing priorities, dependencies, schedules, risks, and stakeholder expectations.
Experience leading large-scale, cross-functional technical programs in Agile software development environments.
Knowledge of SDLC methodologies, Agile and Scrum practices, software architecture concepts, APIs, system integrations, cloud platforms such as Azure, AWS, or GCP, and DevOps/CI-CD practices.
Experience using delivery and project management tools such as Azure DevOps, Jira, Confluence, GitHub, or similar platforms.
Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly in business-focused communications and recommendations.
Experience developing dashboards, KPIs, status reporting, and program governance documentation.
Ability to build relationships, influence stakeholders, and communicate effectively with technical and non-technical audiences, including executive leadership.
Ability to maintain discretion when handling proprietary and confidential information.
Ability to travel as required, up to 10%.
U.S. citizenship, required for FedRAMP Critical Access eligibility.
Strong work ethic, integrity, honesty, collaboration, communication skills, and team orientation; enthusiasm for learning and expanding technical, operational, and leadership capabilities.

Nice To Haves

Experience leading cloud modernization, platform transformation, healthcare technology, SaaS, interoperability, or other regulated industry initiatives.
PMP, PMI-ACP, SAFe, Certified Scrum Master (CSM), or similar program/project management certification.

Responsibilities

Lead multiple concurrent technical programs and strategic initiatives across Engineering, Product, and Technology, aligned with business objectives and organizational priorities.
Develop and maintain program roadmaps, milestones, delivery plans, governance processes, success metrics, and executive reporting mechanisms.
Coordinate cross-functional teams to manage technical dependencies, resource planning, risks, issues, and competing priorities, and drive timely resolution and execution.
Establish ownership, accountability, communication channels, and escalation paths across teams.
Facilitate planning sessions, technical reviews, release readiness activities, retrospectives, and post-implementation assessments.
Partner with Engineering, Product Management, QA, DevOps, Security, and Architecture throughout the Software Development Life Cycle.
Monitor program health using KPIs, dashboards, status reporting, and executive communications.
Translate technical concepts, risks, and recommendations into business-focused communications for stakeholders and leadership.
Champion Agile methodologies, project governance standards, release management processes, and continuous improvement initiatives.
Prepare executive presentations, steering committee materials, decision frameworks, and strategic recommendations.
Support the adoption and optimization of tools, workflows, reporting frameworks, and operational best practices.
Build relationships across technical and business teams and influence outcomes and decisions without direct reporting authority.
Travel to orientation, industry or company events, or other onsite meetings as required.
Perform additional duties or tasks as assigned.