Technical Program Manager

Guidewire SoftwareToronto, ON
Hybrid

About The Position

Guidewire provides outstanding software for the second-largest financial services industry in the world: insurance. We deliver the core applications that Property and Casualty (P/C) insurers use to build their products, sell policies, settle claims, and bill their customers. We deliver SaaS solutions via Guidewire Cloud that enable our customers to rapidly innovate and drive measurable value. Guidewire Cloud is powered by the highly resilient Amazon Web Services (AWS) cloud infrastructure, with SLAs backed by experienced Guidewire teams and SaaS-certified partners spanning application management, system administration, security and compliance, upgrades, QA testing, health checks, and other services.

Requirements

  • 3+ years of experience in project/program management experience leading complex technical projects with strong preference to delivering cloud based solutions or managing Infrastructure projects.
  • Strong experience with using work planning and tracking tools like Jira, Aha, Trello, Asana etc to improve how teams manage & organize their work and report on progress.
  • Understanding of Platform Engineering, and how they contribute value to the organization.
  • Strong bias to being Metrics-driven: Experience determining effective program critical metrics and using them to measure program success and issues.
  • Be the glue that tightly aligns the otherwise loosely coupled, fast moving and high velocity teams.
  • Courage to pick up ambiguous problems, conduct independent research and facilitate decision making with Senior Leaders.
  • Demonstrate AI first mindset when it comes to work planning and execution tracking.

Nice To Haves

  • Advocate and active follower of cloud technologies and market trends.
  • Experience with Product or Engineering Operations.
  • Prior experience with managing Data Centers, Security, FinOps teams.
  • Technical Certifications on AWS, GCP, Azure, Kubernetes, Security or other cloud native technologies.
  • BS/MS degree (Computer Science or Math) or equivalent level of proven professional proficiency

Responsibilities

  • Own, Plan and Deliver key cross functional initiatives, technical projects and complex features that will have the highest visibility with senior Engineering and Product leadership (Directors, Sr. Directors and VP).
  • Recommend, Define and Measure metrics that should matter for Platform teams.
  • Lead teams in being more data driven when making decisions.
  • Own those metrics, inspect for variances, propose corrective actions and drive changes to improve outcomes.

Benefits

  • health, dental, and vision insurance
  • paid time off
  • company sponsored retirement plan
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