TECHNICAL PROGRAM MANAGER

Toolbox OTT•,

About The Position

The Technical Program Manager oversees the planning, implementation, and tracking of mid- and long-term projects with defined deliverables. The role serves as a liaison between Toolbox and B2B customers and is accountable for project deliverables and agreed-upon milestones. The position connects teams, technology, and customers, helping complex projects progress and maintaining alignment among stakeholders. The Technical Program Manager works closely with Engineering, Product, Operations, and B2B customers. The role requires navigating both high-level conversations and technical discussions, clarifying priorities, anticipating risks, and turning technical and business challenges into actionable plans. The position also helps create an environment in which teams can focus and deliver.

Requirements

At least 3 years of experience as a program or project manager in technology initiatives.
Experience coordinating cross-company teams and functional areas such as Engineering, Product, and Operations.
Strong communication skills, preferably direct, concise, unambiguous, and cordial.
Advanced written and verbal English and Portuguese.
Expertise in iterative and incremental agile project planning, including movement between high- and low-level planning, deadlines, and dependencies.
High-level understanding of SDLC, development, infrastructure, QA, and security.

Nice To Haves

Experience across several business domains, preferably Media/Entertainment and/or Software Development.

Responsibilities

Create concise, straight-to-the-point decks and presentations.
Absorb, condense, and communicate project risks and status.
Work neutrally with internal and external C-level stakeholders.
Set meeting agendas and keep discussions focused.
Surface problems and issues, explain root causes, and present alternative solutions.
Use the team's time effectively while preserving time for focused project work.
Distinguish architecture, business, and project decisions.
Identify and analyze technical requirements or issues when needed to avoid overloading development teams.
Confront and resolve technical challenges, configure requirements, or analyze technical issues when necessary.
Coordinate teams and stakeholders to move projects forward, maintain alignment, anticipate risks, and convert technical and business challenges into actionable plans.