Technical Program Manager

Dell•Hopkinton, MA

About The Position

Technical Program Manager Interactive and Visual Design drives the delivery of a world-class user experience throughout the Dell Technologies portfolio. We add our expertise to a varied range of cutting-edge projects, focusing on ideation, user-flow analysis, wireframing, interaction, design, visual design, branding and execution. Our input ensures that our customers experience the highest levels of usability, desirability and satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Program Manager on our Interactive/Visual Design Team in Hopkinton, Massachusetts . What you’ll achieve We are looking for an experienced Technical Program Manager (i9) to join our Customer Communication team. This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels — ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack. The ideal candidate combines strategic thinking with technical leadership — someone who can define a multi-year communications technology roadmap and direct the vendor-based development team that builds and operates it day-to-day. You will own all development efforts end-to-end, working closely with Business, technology, and senior business stakeholders to shape how Dell communicates with customers at scale.

Requirements

10+ years of experience in Development/ Program management, Campaign operations, or CRM delivery within a technology or enterprise environment
Hands-on experience with enterprise marketing automation and CRM platforms — including campaign execution, customer journey management, audience segmentation, and performance reporting
Demonstrated ability to develop and own program or technology roadmaps — translating business strategy into prioritized delivery plans with quantifiable outcomes
Experience building business cases and presenting investment recommendations to senior leadership — with supporting financial analysis and ROI modelling
Proven experience managing vendor-based development teams — directing technical delivery, owning end-to-end development output, and holding external teams accountable for program quality and schedule

Nice To Haves

Experience with automated transactional messaging pipelines — event-driven architecture, message queuing, or workflow orchestration
Familiarity with AI and machine learning applications in Campaign operations — content generation, personalization, or campaign optimization

Responsibilities

Plan and manage the end-to-end delivery of customer communication programs across email, SMS, and other digital channels — from brief through to deployment and performance reporting
Oversee a portfolio of bulk campaign programs running concurrently, maintaining schedule, quality, and delivery standards across all workstreams
Lead platform migration and modernization initiatives — managing scope, phasing, stakeholder alignment, and transition planning
Manage sprint planning and capacity allocation across delivery teams, maintaining utilization and predictability at scale
Own and direct all development efforts executed by the vendor-based team — providing technical direction, setting sprint priorities, and ensuring delivery aligns with business requirements and quality standard

Benefits

Dell is committed to fair and equitable compensation practices.
The salary range for this position is $181,900 to $235,400.
You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

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