Technical Program Manager, Fraud Technology

Citi • Irving, TX

2d • $96,400 - $144,600 • Onsite

About The Position

The Technical Program Manager coordinates and supports technology delivery, governance processes, and cross-functional execution for strategic initiatives in Citi's Fraud Technology portfolio. The role partners with engineering, product, platform, risk, and compliance stakeholders to support program execution, manage dependencies, and align work with established technology standards. It guides programs from planning through implementation and release, requiring an understanding of how technology teams and business functions work together.

The position supports roadmap execution, delivery governance, release planning, architecture alignment, system integration, and risk and control management across multiple agile teams and hybrid technology environments. It also promotes Generative AI and automation to improve program-management activities, including reporting, documentation, action tracking, and release communications. The role is based in an office setting in Irving, Texas, with minimal travel and minimal physical effort required.

Requirements

• 5–8 years of experience in Technical Program Management, Project Management, Technology Delivery, or a related discipline.
• Experience working in Agile, Scrum, Waterfall, or hybrid delivery environments.
• Technical familiarity with microservices, REST/SOAP APIs, event-driven platforms, cloud technologies, and distributed systems.
• Experience coordinating cross-functional technology initiatives and managing dependencies across multiple teams and stakeholders.
• Experience using Jira, Confluence, Jira Align, MS Project, ServiceNow, or similar enterprise collaboration and delivery platforms.
• Experience leveraging GenAI tools such as Copilot and enterprise AI solutions for reporting, planning, documentation, and communication.
• Ability to build collaborative relationships and coordinate activities across teams and stakeholder groups.
• Strong verbal and written communication skills, including the ability to communicate technical concepts to technical and non-technical audiences.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities.
• Ability to operate effectively in a highly matrixed environment and influence outcomes through partnership and collaboration.
• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related field, or equivalent experience.

Nice To Haves

• Prior experience in financial services, payments, fraud prevention, risk technology, or a related domain.
• PMP and/or PMI-ACP certification.
• CSM, SAFe, Cloud Practitioner, or PMI-CPMAI certification.

Responsibilities

• Support technology planning, execution, and delivery governance across programs in Citi's Fraud Technology portfolio.
• Track program milestones, deliverables, critical paths, and dependencies across multiple agile teams and hybrid technology environments.
• Identify delivery risks, technical bottlenecks, and resource constraints, and partner with stakeholders on mitigation plans.
• Support release planning, operational readiness reviews, and deployment coordination.
• Monitor program health, escalate issues, and provide delivery transparency through reporting and governance processes.
• Facilitate stakeholder and engineering discussions about delivery impacts, dependencies, priorities, and implementation considerations.
• Coordinate architecture reviews and support alignment among participating technology teams.
• Support system integration coordination and technology dependency management across delivery teams.
• Promote GenAI and automation tools to improve program-management efficiency and consistency.
• Use AI-enabled solutions to automate meeting summaries, action-item tracking, technical documentation, and Architectural Decision Records.
• Support generation of status reports, release communications, dashboard metrics, and milestone tracking.
• Promote AI-driven delivery practices, templates, and reporting standards across participating teams.
• Communicate delivery progress, milestones, risks, issues, and dependencies to engineering teams and business stakeholders.
• Build collaborative relationships across technology and business teams to support decision-making and issue resolution.
• Prepare and deliver program status updates for governance forums and leadership reviews.
• Collaborate with business units, external technology vendors, operations teams, internal audit partners, and technology stakeholders.
• Track and report program risks, issues, dependencies, and governance concerns, and partner with stakeholders on mitigation.
• Support adherence to SDLC requirements, architecture review processes, data governance standards, and applicable regulatory obligations.
• Support change management, release management, and operational governance processes.
• Help maintain audit readiness and documentation for internal and external reviews.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level