Fraud Operations Program Manager

Robinhood•Chicago, FL

14h•Hybrid

About The Position

The Fraud Operations Program Manager oversees high-impact projects that support business growth and strategic initiatives across Fraud Operations. The role is the primary liaison between Fraud Operations and Product, as well as Detection & Prevention and other teams. It develops Business Requirement Documents (BRDs), drafts memos, manages issues, and leads project work within Fraud Operations. A core focus is ensuring smooth product rollouts and launches that affect Fraud Operations by coordinating readiness across people, process, and technology. The role partners with Fraud Operations leadership and frontline agents to identify and act on opportunities for improvement. It is based in the Chicago, Denver, Westlake, or Lake Mary offices, with in-person attendance expected at least three days per week.

Requirements

Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
At least 5 years of experience in Fraud Operations, Trust & Safety, or a related risk or operations discipline.
Strong understanding of fraud typologies and operational workflows across products such as equities, crypto, and event contracts.
Experience managing multiple projects involving stakeholders across business units.
Excellent program and project management skills.
Strong written and verbal communication, analytical, and project management skills, with strong attention to detail.
Ability to balance multiple priorities, work autonomously, and drive execution while favoring automation over manual processes.
Ability to build and sustain trust-based relationships with cross-functional teams, including Product, Engineering, Detection & Prevention, BPO vendor partners, and frontline Fraud Operations agents, while remaining highly responsive.
Resourcefulness and persistence, with the ability to thrive in a fast-paced, entrepreneurial environment.

Responsibilities

Serve as the main liaison between Fraud Operations and Product, Detection & Prevention, and other teams throughout the product development lifecycle.
Own launch readiness for new product rollouts and initiatives affecting Fraud Operations, coordinating people, process, and technology readiness before go-live.
Develop and maintain Business Requirement Documents (BRDs) for products and initiatives affecting Fraud Operations.
Draft and circulate memos about Fraud Operations implementations and updates, ensuring timely review and approval.
Manage and resolve reported Fraud Operations issues, driving root-cause resolution and timely closure.
Partner with Fraud Operations leadership to plan for and de-risk launches, aligning staffing, training, and workflow changes with product timelines.
Coordinate with Product, Detection & Prevention, Engineering, BPO vendor partners, and other stakeholders to enable effective project communication and collaboration.
Establish a cohesive vision for Fraud Operations-wide initiatives spanning multiple teams, prioritizing efficiency and operational readiness.
Work with frontline Fraud Operations agents to identify process gaps and improvement opportunities and translate feedback into scoped initiatives.
Provide guidance to the Fraud Operations team and foster continuous improvement.

Benefits

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Health insurance fully paid for employees and 90% coverage for dependents.
Access to the Robinhood Employee Fund, giving eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
Access to AI tools and continuous AI skill-building.
Lifestyle wallet, a flexible benefits spending account for wellness, learning, and more.
Employer-paid life and disability insurance.
Fertility benefits.
Mental health benefits.
Company holidays, paid time off, sick time, parental leave, and more.
Catered meals, events, and comfortable workspaces.