Fraud Operations Manager

Waukesha State Bank • Waukesha, WI

1d • Onsite

About The Position

Waukesha State Bank is seeking a proactive, hands-on Fraud Operations Manager to lead fraud prevention efforts, oversee daily fraud operations, and protect the Bank and its customers from emerging threats. The role involves investigating suspicious activity, identifying fraud trends, strengthening detection strategies, and improving processes while balancing fraud prevention with personalized community-bank customer service.

The manager will coach and develop a team of fraud professionals and collaborate with internal teams, law enforcement, and industry resources to combat fraud. The position is full-time and onsite in Waukesha County, with a Monday–Friday schedule. Employment is contingent upon successful completion of a criminal background check and drug screen.

Requirements

• At least 2 years of supervisory experience.
• At least 3 years of deposit banking experience.
• Strong investigative instincts, analytical skills, and sound judgment.
• A passion for developing people, solving problems, and delivering exceptional customer service.

Nice To Haves

• Fraud operations experience is strongly preferred.
• Experience with Verafin.

Responsibilities

• Coach and develop a team of fraud professionals while overseeing daily fraud operations.
• Investigate suspicious transactions, identify fraud trends, and uncover opportunities to prevent losses.
• Strengthen fraud detection strategies, improve processes, and respond to emerging threats.
• Balance effective fraud prevention with personalized customer service.
• Partner with internal teams, law enforcement, and industry resources to combat fraud.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed