Fraud Operations Analyst

Wirex

1d•Remote

About The Position

The Fraud Operations Analyst sits within Financial Crime Compliance with a focus on fraud operations. The role is responsible for proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation. This role plays a key part in investigating financial crimes, safeguarding the organisation’s financial interests, and maintaining the trust of customers and stakeholders. This position is open to candidates based in Malaysia. We require someone who speaks and writes fluently in the English language. We kindly request that all resumes are submitted in English, please. Anticipated start date: October 2026.

Requirements

Minimum 3 years experience in fraud or financial crime within banking or fintech.
Strong analytical and investigative skills with high attention to detail.
Understanding of crypto, online payments processing and payment platforms.
Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint.
Ability to work in high-volume, fast-paced environments.
Ability to translate complex data analysis into clear insights and recommendations.

Nice To Haves

Experience investigating fraud such as investment scams or APP fraud (advantageous).
Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial).
Experience in statistical analysis (advantageous).
Chargeback investigation experience (advantageous).

Responsibilities

Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines.
Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends.
Analyse customer behaviour and transaction patterns to detect anomalies.
Identify fraud patterns such as card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud.
Work with rule-based fraud engines including rule structuring, testing and A/B testing.
Support data discovery and reporting for fraud KPIs and operational performance.
Prepare and submit Suspicious Activity Reports (SARs) where required.
Analyse key fraud risks and recommend improvements to reduce fraud exposure.
Recommend system, analytics and operational improvements.
Contribute to projects that improve fraud detection and operational efficiency.