Technical Program Manager

Inizio Partners Corp•Houston, TX

9d•Hybrid

About The Position

The Technical Program Manager will lead cross-functional planning and execution for digital strategy projects, a digital enrollment experience designed to support eligible small and midsized business customers. This role connects business outcomes, customer experience, architecture, engineering, data, compliance, operations, and go-to-market teams to deliver an integrated, reliable, and measurable solution on strict timelines. Role mandate: Create delivery clarity, maintain a trusted ADO system of record, resolve cross-team ambiguity, and drive committed scope to production-ready outcomes.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent practical experience.
7+ years of experience in technical program management, technology delivery, product delivery, or a comparable cross-functional role.
Demonstrated experience delivering customer-facing web applications or digital commerce/enrollment journeys with front-end, back-end, APIs, data, and enterprise-system integrations.
Hands-on proficiency with Azure DevOps Boards and Agile delivery practices, including backlog design, refinement, sprint/release planning, estimation, acceptance criteria, and Definition of Done.
Ability to translate ambiguous business needs into structured technical outcomes and to communicate system dependencies and trade-offs to non-technical stakeholders.
Strong record of managing multiple teams, vendors, risks, and dependencies while meeting fixed milestones.
Excellent facilitation, executive communication, documentation, negotiation, problem solving, and decision-driving skills.

Nice To Haves

Experience in energy, utilities, retail energy, SMB/commercial sales, regulated customer journeys, or digital enrollment.
Experience with CRM, billing, pricing, identity, marketing automation, customer data, analytics, or cloud platforms.
Working knowledge of system architecture, API integration, environment management, observability, data privacy, PII controls, and release governance.
Experience coordinating UX research/wireframes, analytics instrumentation, conversion funnels, A/B testing, and post-launch optimization.
PMP, PgMP, PMI-ACP, Certified Scrum Professional, SAFe, or comparable certification.

Responsibilities

Own the integrated program plan across discovery, requirements, design, architecture, development, integration, testing, launch readiness, and post-launch stabilization.
Translate strategic goals into milestones, release plans, sprint objectives, decision points, and measurable outcomes.
Administer and continuously improve ADO Boards, including epics, features, PBIs/user stories, tasks, dependencies, risks, technical debt, defects, and release scope. Establish standards for hierarchy, descriptions, acceptance criteria, ownership, estimates, priority, status, and Definition of Done.
Facilitate requirements workshops and convert business needs, customer journeys, regulatory obligations, UX designs, and operational processes into clear technical requirements and sprint-ready backlog items. Maintain traceability from business objective to feature, PBI, test evidence, and release outcome.
Coordinate product, UX, front-end, back-end, architecture, platform, data, security, privacy, legal/regulatory, marketing, sales, operations, QA, DevOps, and vendor teams. Clarify roles, decisions, handoffs, integration contracts, and delivery commitments.
Maintain RAID and dependency logs; identify critical-path constraints early; assign owners and due dates; drive mitigation; and escalate decisions with clear impact, options, and recommendations. Particular attention should be given to environments, APIs, downstream systems, data readiness, compliance, and external team dependencies.
Lead or support backlog refinement, sprint planning, daily coordination, demos, retrospectives, release readiness reviews, and go-live checkpoints. Monitor flow, velocity, rollover, blocked work, defects, and scope changes while protecting committed timelines and quality.
Provide concise, fact-based reporting on scope, schedule, program health, accomplishments, upcoming commitments, risks, decisions, and support needed. Tailor communication for delivery teams, business leaders, and executive stakeholders.
Ensure non-functional requirements, testing strategy, security/privacy controls, regulatory traceability, analytics instrumentation, exception handling, support procedures, monitoring, and operational handoffs are included in program planning and acceptance.
Define baseline and target measures for delivery and product outcomes. Partner with analytics teams to track funnel conversion, abandonment, completion time, submission success/failure, customer support contacts, adoption, margin, deal count, volume, and other approved KPIs. Use insights to prioritize improvements.