Technical Program Manager

PointClickCare

8d•$153,900 - $171,000•Remote

About The Position

The Technical Program Manager is a strategic enabler of product outcomes, connecting strategy, delivery, and learning across PointClickCare’s product and engineering ecosystem. The role orchestrates complex initiatives spanning products, platforms, and domains, providing teams with clarity, alignment, and flow so they can deliver customer and business impact. It supports PointClickCare’s evolution toward an empowered, product-led organization in which outcomes define success and flow defines health. Working at the intersection of product, engineering, and platform, the Technical Program Manager partners with Product and Engineering Leads to translate strategy and OKRs into coordinated execution. The role leads multi-team initiatives, makes dependencies and risks visible, uses delivery and outcome metrics to inform decisions, and applies AI-driven analytics and tools to improve insight and delivery. It also coaches teams on operating rhythms and data-driven practices, aligns senior leaders, and helps evolve shared tools, processes, and frameworks for execution at scale. This is a remote role in the USA. In-office events will require travel to the Mississauga and/or Salt Lake City office, including onboarding, team events, and semi-annual and annual team meetings. The stated US base salary range is $153,900–$171,000, plus bonus and benefits; the position is non-overtime eligible.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
At least 5 years of experience leading complex software programs in TPM/EPM or similar roles.
At least 3 years driving multi-team initiatives across product and platform or infrastructure.
Experience translating strategy and OKRs into execution plans and managing dependencies, risks, and delivery health signals.
Proficiency with program execution and delivery tools such as Jira, Confluence, and Aha!, or equivalents, for planning, dependency management, status reporting, and stakeholder visibility.
Technical fluency in modern software systems, including APIs, architectures, and integration patterns, and ability to participate in technical design conversations.
Experience using metrics to improve predictability, flow, and outcomes, and comfort using AI tools to support analysis and decision-making.
Track record delivering complex programs, including SaaS or large systems, across multiple teams and domains such as platform, product, and data.
Systems-level thinking and ability to recognize cross-cutting dependencies and reason about how programs affect one another.
Ability to influence without authority, align stakeholders, manage conflict, and build consensus across teams with differing priorities.
Data-driven mindset, including defining and using meaningful metrics to track health, anticipate issues, and drive decisions.
Bias toward action and ownership, including driving clarity and momentum in ambiguous situations.
Understanding of applied AI concepts; comfort using AI tools for analysis, documentation, and decision-making; and awareness of responsible and ethical AI practices in engineering environments.
Excellent communication skills, including tailoring messages and status updates to technical teams, product partners, and senior leadership.
Passion for using technology, including AI, to improve how teams work, decide, and deliver.

Responsibilities

Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans focused on measurable customer and business value.
Lead cross-team initiatives spanning product, infrastructure, and platform capabilities, ensuring alignment, dependency visibility, and sustainable flow.
Connect business intent to execution signals and use delivery and outcome metrics to inform decision-making.
Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations to improve velocity and predictability.
Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
Facilitate alignment among senior product, design, and engineering leaders, making trade-offs visible, decisions explicit, and accountability shared.
Contribute to the evolution of shared tools, processes, and frameworks that help PointClickCare execute at scale.
Connect work across the portfolio to drive outcome alignment and accelerate flow.
Coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
Model AI-first leadership and intelligent ways of working that improve organizational learning and execution.