Technical Program Manager

Decagon•San Francisco, CA

1d•Onsite

About The Position

Decagon is seeking a Technical Program Manager to own the delivery of complex customer deployments and drive internal cross-functional programs that enable enterprise readiness. This role involves working across multiple departments including APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies, and proactively identify and resolve issues. The Technical Program Manager will also be responsible for continuously improving operational and internal functional excellence to support Decagon's growth. Key responsibilities include partnering with working teams to manage customer implementations end-to-end, translating customer requirements into structured program plans, and driving internal cross-functional programs such as lifecycle management, security and compliance buildouts, and external certifications.

Requirements

4-6+ years of experience as a technical program manager or in product/engineering operations.
Direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives.
Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours.
Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence.
Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution.
Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation.
Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike.

Nice To Haves

Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context.
A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact.

Responsibilities

Own delivery of complex customer deployments and drive internal cross-functional programs that enable enterprise readiness.
Work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs.
Manage dependencies across parallel workstreams.
Surface issues before they become blockers.
Continuously improve operational and internal functional excellence to scale seamlessly.
Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end.
Align on scope, sequencing dependencies, managing risk, and ensuring smooth handoffs and milestones for design partnerships and strategic accounts.
Translate customer requirements and feedback into structured program plans.
Work with GTM and Product to prioritize high-impact asks, map them to delivery roadmaps, and track execution against committed timelines.
Drive internal cross-functional programs (e.g., lifecycle management, security and compliance buildouts, external certifications) from kickoff through completion.
Align stakeholders and hold workstreams accountable without direct authority over executing teams.