Technical Program Manager
About The Position
The AI Delivery organization enables Microsoft to deliver infrastructure capacity faster, more predictably, and at greater scale across a complex global ecosystem. This Principal Technical Program Manager will help lead strategic cloud capacity acceleration initiatives, with particular emphasis on networking and critical dependencies for end-to-end capacity delivery. The role sits at the intersection of business strategy, technical execution, organizational transformation, and operational excellence. The position builds and continuously improves operating systems, governance mechanisms, and execution frameworks that help large cross-functional organizations move from ambiguity to action and from strategy to results. Rather than owning a single technical domain, the role accelerates outcomes by creating alignment, establishing clarity, challenging assumptions, developing leaders, and enabling faster, higher-quality decisions. The successful candidate is a systems thinker who can establish credibility with audiences from engineers and program managers to senior executives. They combine technical depth, strategic thinking, organizational leadership, and executive storytelling to build consensus, align stakeholders on complex problems and solutions, and drive decisive action. They foster inclusive, high-performing organizations through diverse perspectives, empowered ownership, leadership development, and Microsoft's Clarity, Energy, and Results framework. The role helps shape Microsoft's cloud capacity delivery ecosystem by improving organizational effectiveness and decision velocity, enabling teams to deliver more, faster, and with greater predictability. The position requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The position will be open for a minimum of five days, with applications accepted on an ongoing basis until filled.
Requirements
- Bachelor's degree and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
- 3+ years of experience managing cross-functional and/or cross-team projects.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- 10+ years of experience leading large-scale technical programs, cloud infrastructure, networking, datacenter delivery, engineering programs, or related technology initiatives.
- 5+ years of experience leading complex cross-functional initiatives spanning multiple organizations, stakeholder groups, and executive sponsors.
- 5+ years of experience driving business, operational, or technology transformation initiatives in a large-scale enterprise environment.
- Experience designing and implementing operating models, governance mechanisms, business processes, or execution frameworks that improved organizational performance, delivery speed, or execution predictability.
- Experience presenting strategic recommendations, business decisions, operational reviews, or program outcomes to senior leadership.
- Experience supporting cloud capacity delivery, network deployment, datacenter infrastructure, AI infrastructure, or hyperscale cloud operations.
- Experience creating alignment and driving outcomes across engineering, architecture, operations, supply chain, regional delivery, and business organizations without direct authority.
- Demonstrated success accelerating delivery timelines, improving execution predictability, or removing systemic bottlenecks across complex organizations.
- Strong systems-thinking capabilities connecting business strategy, technical constraints, organizational dependencies, and execution outcomes.
- Experience developing leaders, building high-performing teams, and creating organizational capability that scales beyond individual contributors.
- Exceptional written and verbal communication skills, including translating complex technical and operational topics into concise executive narratives, decision frameworks, and actionable recommendations.
- Experience operating in highly ambiguous environments and driving alignment, consensus, and decision velocity across multiple stakeholder groups.
Responsibilities
- Design and continuously improve operating mechanisms for scalable cloud capacity delivery across a highly matrixed global organization.
- Establish governance, decision forums, risk management frameworks, escalation paths, accountability models, and execution rhythms.
- Create repeatable processes and operating models to increase delivery speed, predictability, quality, and organizational effectiveness.
- Focus organizations on decisions, tradeoffs, risks, blockers, and outcomes rather than status reporting.
- Lead strategic initiatives to improve cloud capacity delivery at scale, especially networking enablement and critical path dependencies.
- Identify systemic bottlenecks across planning, engineering, deployment, operational readiness, and regional execution.
- Translate business demand and strategic priorities into actionable execution plans with measurable outcomes.
- Drive portfolio-level improvements that reduce cycle times, increase decision velocity, and improve delivery predictability.
- Integrate engineering, networking, architecture, supply chain, operations, regional delivery, finance, and executive leadership teams.
- Facilitate alignment across organizations with differing priorities, constraints, and perspectives.
- Build consensus around complex problems, evaluate competing options, and help stakeholders converge on a preferred path forward.
- Influence and drive outcomes without direct authority using technical credibility, business judgment, and trusted relationships.
- Define problems, challenge assumptions, identify root causes, and frame actionable decisions amid uncertainty.
- Develop decision-ready recommendations balancing technical realities, business objectives, risk, and long-term strategic considerations.
- Drive iterative learning and informed decision-making despite incomplete information.
- Challenge the status quo and identify ways to simplify, accelerate, and improve operating models.
- Develop narratives connecting strategy, execution, risk, and business outcomes for diverse audiences.
- Prepare and deliver executive reviews, strategic recommendations, and decision frameworks for senior leadership.
- Translate complex technical and operational challenges into concise, compelling, actionable business discussions.
- Provide transparent visibility into progress, risks, dependencies, and opportunities while building confidence and alignment.
- Build effective teams that leverage diverse experiences, perspectives, technical expertise, and ways of thinking.
- Apply Microsoft's Clarity, Energy, and Results framework to develop leaders and strengthen organizational effectiveness.
- Establish clear accountability, ownership, and expectations while empowering leads to work autonomously and confidently.
- Grow leadership capability through coaching, trust, mentorship, and continuous development.
- Build scalable organizations and leadership systems that continue producing results beyond any individual.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
