Technical Program Manager-FIA

Manulife • Boston, MA

21d • Hybrid

About The Position

The Technical Program Manager (TPM) leads the end-to-end delivery and ongoing optimization of strategic technology initiatives across New Business and Underwriting. This role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk, and external vendors to translate business priorities into executable roadmaps. The TPM coordinates delivery across the application journey, from intake and evidence collection through risk assessment, case management, decisioning, policy issuance, and delivery. The TPM is accountable for integrated planning, scope and dependency management, financial oversight, testing, release readiness, and stakeholder communication. The successful candidate will help ensure solutions are delivered on schedule and within budget while meeting security, regulatory, operational, and customer commitments. Success in this role will contribute to improved producer and customer experiences, faster cycle times, increased straight-through processing, high-quality underwriting decisions, and reduced operational friction.

Requirements

• 3-5 years of technical program management experience in a related field.
• 3+ years of experience delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting required; exposure to downstream capabilities is preferred.
• Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes and their impacts on New Business operations and Underwriting.
• Project or initiative management skills, with proficiency in relevant software tools and methodologies, including Agile and the Software Development Life Cycle (SDLC).
• Understanding of Agile metrics, Scrum, and similar Agile methodologies used to track progress, assess team performance, and identify opportunities for improvement.
• Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
• Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work involving APIs and data pipelines in regulated environments.
• Working knowledge of insurance regulatory and compliance considerations, with the ability to partner with Compliance and Legal teams to ensure appropriate controls and evidence are in place.
• Experience with test governance, including test-driven development (TDD), parallel testing, defect triage with business subject matter experts, and sign-off processes.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively with peers and leaders.
• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term priorities, long-term objectives, and trade-offs.
• Adaptability and resilience, with the ability to work effectively in a dynamic, fast-paced environment.

Nice To Haves

• Excellent organizational and problem-solving skills, with the ability to navigate competing perspectives constructively.
• Ability to influence outcomes and execute work without direct authority over resources.
• Strong verbal and written communication skills, including the ability to articulate a technical vision and translate desired outcomes into practical options and execution plans.
• Confidence leading communications and delivering presentations to senior leaders, sponsors, and stakeholders on business cases and roadmaps.
• A commitment to continuous learning, including learning from both successes and setbacks and remaining open to change and improvement.
• Ability to work effectively through ambiguity and bring clarity to situations, decisions, and expected outcomes.
• Experience partnering with Marketing and Distribution teams to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
• Ability to design and manage integrations across a technology ecosystem, including product and rate data sources, rules engines, document generation, e-signature, CRM or portal solutions, and case management systems. Experience should include API contracts, versioning, and backward compatibility.

Responsibilities

• Oversee the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.
• Lead and remain accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation. Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments.
• Apply knowledge of software engineering and technology to support technology strategies and enable effective software delivery.
• Provide cross-functional leadership, build alignment on product architecture, and coordinate requests with IT service areas to support successful delivery.
• Identify and mitigate technical risks that could affect initiative success. Partner with the Business Initiative Lead to define schedules, milestones, goals, and scope, incorporating technology components, solution options, feasibility, and delivery considerations to create value.
• Foster an inclusive culture of innovation and collaboration while actively promoting alignment and productivity across the team.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed