FCM - Technical Product Specialist - Chicago

Flight Centre•Illinois, IL

1d•$96,000 - $114,000•Onsite

About The Position

Step into a high-impact role at the center of FCM’s platform evolution across the Americas. As a Technical Product Specialist, you’ll lead the end-to-end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success. This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change at scale. Join a collaborative environment where innovation and regional expertise come together to power the future of travel technology.

Requirements

Product management experience
Experience within FCM Americas business
GDS experience, specifically Sabre
Ability to write detailed requirements and user stories
Experience in end-to-end product testing and delivery
Strong stakeholder management and communication skills
Ability to manage multiple priorities and workstreams
Strategic thinking and proactive problem-solving skills

Nice To Haves

Senior-level experience

Responsibilities

Create and manage User Stories and business requirements for platform enhancements
Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
Partner with Global Product Owners and development teams to prioritize work and allocate resources
Support deployment, launch planning, and change management activities
Deliver training and communication to support successful product adoption
Track and communicate progress, risks, and delivery updates to senior stakeholders
Share release notes tailored to the Americas, highlighting impactful changes
Manage multiple workstreams and stakeholder expectations across regions
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job
We back our people all the way
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses