Technical Product Specialist
About The Position
The Technical Product Specialist plays a critical role at Western Architectural Openings (Part of MITER Brands) by providing expert technical guidance to both internal teams and external customers. This role delivers remote and onsite troubleshooting, develops solutions for complex product challenges, and enhances the overall customer experience. In addition, this position contributes to the development of best practices, installation standards, product documentation, and training programs; ensuring our partners and teams are equipped to successfully install, maintain, and service our products. A strong emphasis will be placed on supporting Western’s custom architectural solutions.
Requirements
- Experience in the building materials or residential window and door industry required
- Strong written and verbal communication skills with the ability to clearly explain technical concepts
- 2+ years of experience in window and door sales, service, manufacturing, or related field
Nice To Haves
- Experience with installation and service of Moving Glass Wall Systems preferred
- Experience with AutoCAD, 3D modeling, and technical detailing preferred
- Bachelor’s degree in Business, Marketing, Construction Management, or related field strongly preferred
Responsibilities
- Deliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledge
- Provide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutions
- Serve as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales Representatives
- Assist in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets)
- Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experience
- Support high-value opportunities by providing technical expertise and consultation
- Demonstrate MITER Brands’ Guiding Principles in all interactions
- Perform other duties as assigned
Benefits
- Competitive pay
- 401(k) with company match
- Generous paid time off
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
