Technical Service Product Specialist

INTEGRA Biosciences Corp • Hudson, NH

1d • Hybrid

About The Position

The Technical Service Product Specialist plays a critical role in supporting INTEGRA customers by providing both on-site and in-house technical service. This position is responsible for troubleshooting, repairing, calibrating, and maintaining a wide range of laboratory equipment. The role combines hands-on technical work with customer interaction, ensuring timely issue resolution and a high level of service satisfaction.

This role is ideal for a hands-on, customer-focused professional who enjoys a dynamic work environment. You’ll balance field service visits, in-house equipment repairs, and remote technical support, while also managing administrative tasks that keep service operations running smoothly.

Requirements

• Technical training and/or hands-on experience in equipment troubleshooting and repair
• Strong mechanical and electrical diagnostic skills
• Excellent communication and customer service skills
• Experience with Microsoft Office
• Ability to work independently and manage both field and in-house tasks
• Valid driver’s license and willingness to travel

Nice To Haves

• lab equipment experience a plus
• ERP/CRM experience preferred

Responsibilities

• Troubleshoot, diagnose, and repair bench-top electro-mechanical and robotic laboratory equipment both in-house and at customer sites
• Perform preventative maintenance, calibration, inspection, cleaning, and functional testing to ensure optimal equipment performance
• Travel to customer locations to install, service, and maintain INTEGRA laboratory equipment MEDIACLAVE/MEDIAJET, VIAFLO 96/384, ASSIST Plus, VIAFILL, WELLJET, ASSIST, and other INTEGRA products.
• Analyze and resolve mechanical, electrical, software, and operational issues to minimize downtime
• Provide technical support to customers via phone, email, video conferencing, and in person
• Accurately document service work, repairs, and customer interactions in ERP/CRM systems (e.g., Salesforce)
• Collaborate with sales, customers, and internal teams to ensure service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed