FCM - Technical Product Specialist - Chicago. IL

Flight Centre • Illinois, IL

9h • $96,000 - $114,000 • Onsite

About The Position

Step into a high-impact role at the center of FCM’s platform evolution across the Americas. As a Technical Product Specialist, you’ll lead the end-to-end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success. This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change at scale. Join a collaborative environment where innovation and regional expertise come together to power the future of travel technology.

Requirements

• Product management experience
• Experience within FCM Americas business
• GDS experience, specifically Sabre
• Ability to write detailed requirements and user stories
• Experience in end-to-end product testing and delivery
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities and workstreams
• Strategic thinking and proactive problem-solving skills

Nice To Haves

• Senior-level experience

Responsibilities

• Create and manage User Stories and business requirements for platform enhancements
• Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
• Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
• Partner with Global Product Owners and development teams to prioritize work and allocate resources
• Support deployment, launch planning, and change management activities
• Deliver training and communication to support successful product adoption
• Track and communicate progress, risks, and delivery updates to senior stakeholders
• Share release notes tailored to the Americas, highlighting impactful changes
• Manage multiple workstreams and stakeholder expectations across regions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

• Have fun
• Reward & Recognition
• Use your smarts
• Love for travel
• Personal connections
• Diversity, Equity & Inclusion
• A career, not a job
• We back our people all the way
• Giving Back
• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed