FCM - Technical Product Specialist - Toronto, ON

Flight Centre • Ontario, ON

1d • CA$89,000 - CA$104,000 • Onsite

About The Position

Step into a high-impact role at the center of FCM’s platform evolution across the Americas. As a Technical Product Specialist, you’ll lead the end-to-end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success. This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change at scale. Join a collaborative environment where innovation and regional expertise come together to power the future of travel technology.

Requirements

• Product management experience
• Experience within FCM Americas business
• GDS experience, specifically Sabre
• Ability to write detailed requirements and user stories
• Experience in end-to-end product testing and delivery
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities and workstreams
• Strategic thinking and proactive problem-solving skills

Nice To Haves

• Senior-level experience

Responsibilities

• Create and manage User Stories and business requirements for platform enhancements
• Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
• Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
• Partner with Global Product Owners and development teams to prioritize work and allocate resources
• Support deployment, launch planning, and change management activities
• Deliver training and communication to support successful product adoption
• Track and communicate progress, risks, and delivery updates to senior stakeholders
• Share release notes tailored to the Americas, highlighting impactful changes
• Manage multiple workstreams and stakeholder expectations across regions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education initiatives
• Equitable practices, including regular equity assessments and inclusive recruitment protocols
• 1 paid Volunteer Day per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed