FCM - Junior Automation Analyst - Toronto, ON
About The Position
Technology is transforming the travel industry, and our FCM Technology team is at the forefront of driving automation and efficiency across North America. This role offers the opportunity to work across the full lifecycle of automation solutions—from intake and triage to testing and implementation—supporting impactful client outcomes. You’ll play a highly visible role collaborating with Business Analysts, developers, and internal stakeholders while contributing to the evolution of our automation ecosystem anchored by SAP Compleat. If you enjoy solving problems, working autonomously, and exploring new ways to enhance workflows and efficiency, this role will allow you to make a meaningful impact.
Requirements
- Ability and willingness to learn new automation systems
- Experience implementing and supporting SAP Compleat automation platform
- Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
- Experience with Sabre GDS (queues and PNR history)
- Familiarity with OBTs such as Concur, DEEM, or Cytric
- Experience working with Salesforce
- Strong client interaction and technical communication skills
- Minimum 2 years in a customer service role
- Basic understanding of Web Services, XML, and SQL databases
- Strong written, verbal, and technical documentation skills
Nice To Haves
- Knowledge of Azure DevOps and SCRUM methodologies
- Experience with travel technology automation platforms
- Amadeus GDS experience
- Familiarity with Concur RRF (Routine Request Form)
Responsibilities
- Gather detailed information on new development requests and reported issues, triaging to appropriate teams
- Review and resolve internal automation platform issues via ticketing systems
- Apply prioritization frameworks to ensure critical requests are addressed efficiently
- Maintain clear communication between stakeholders and developers throughout issue resolution
- Update and maintain technical documentation based on support activity
- Perform accurate list and database updates with strong attention to detail
- Stay current on automation tools and evolving travel technology capabilities
- Ensure service agreements are upheld to drive client satisfaction and retention
- Test code in development and staging environments prior to operational handoff
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Benefits
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
