Technical Product Owner – Salesforce Health Cloud & AI-Enabled Agile Delivery

PRO-spectus

22d•$115,000 - $140,000•Remote

About The Position

The Technical Product Owner shapes and owns the Salesforce Health Cloud product roadmap and backlog for solutions supporting a patient services business. Working with Innovation, Implementation, and technology leaders, this role turns business needs into build-ready work and carries product decisions through delivery, launch, and measurement of outcomes. The Product Owner makes prioritization and scope decisions, resolves questions that block development, and ensures the backlog accurately reflects team priorities. The role partners closely with the Delivery Manager, Salesforce architect, AI Lead, data team, IT operations, and business stakeholders. It uses AI tools to support research, documentation, story writing, and test-scenario generation while applying appropriate review and data-handling practices for a regulated healthcare environment. The Product Owner owns product outcomes and shares accountability for post-launch adoption, efficiency gains, and return on investment. This is a remote-forward position conducted in a virtual professional office environment, including teleworking from the employee’s home address on file. Some flexibility across EST to PST time zones is required, and minimal travel is possible.

Requirements

At least 3 years of experience as a Product Owner in an agile environment, with direct backlog ownership and responsibility for prioritization decisions.
A record of taking digital products from concept to launch and describing the resulting changes or outcomes.
Working knowledge of the Salesforce platform and configuration model, including objects, fields, record types, permission sets, flows, and reporting.
Ability to write requirements that developers can build from and testers can independently verify.
Data literacy, including comfort defining metrics, working with reports and dashboards, and using evidence to guide decisions.
Practical experience with generative AI tools for documentation, analysis, and agile workflows.
Exceptional communication and negotiation skills, including influencing without authority and maintaining a position under pressure.
Comfort working at pace with incomplete information in a fully remote environment where accountability is self-driven.
Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field, or equivalent practical experience.
Ability to work with flexibility across EST to PST time zones.
Ability to sit for prolonged periods and work on a computer; keyboarding and speaking are required.
Ability to lift up to 15 pounds at times.

Nice To Haves

Salesforce Health Cloud experience.
Experience in patient services, patient access, hub services, specialty pharmacy, market access, or revenue cycle management.
Hands-on experience with Jira and Confluence.
Familiarity with Atlassian Rovo, Claude, or comparable AI assistants.
Familiarity with HIPAA and regulated healthcare environments.
Relevant certifications, including Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMI-PBA, Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Salesforce Health Cloud Accredited Professional.
Minimal travel may be required.

Responsibilities

Contribute to the product roadmap with the Executive Director of IT Development, Innovation and Impact, and Implementation leaders, incorporating platform feasibility and sequencing considerations.
Own and prioritize a single backlog covering client launches, enhancements, defects, and platform work; make trade-offs explicit and publish their rationale.
Translate business needs into build-ready Salesforce Health Cloud epics, features, user stories, and acceptance criteria, defining relevant data models, rules, automations, access, integrations, notifications, dependencies, and exception scenarios.
Identify requirements gaps and decisions before development, and verify that delivered solutions address the intended business need.
Ensure work is ready before sprint commitment, including sufficient requirements, acceptance criteria, dependencies, design decisions, data and access needs, and test scenarios; maintain the backlog as the source of truth for decisions and changes.
Use Claude, Claude Code, Agentforce Vibes, and Rovo to accelerate research, story writing, documentation, and test-scenario generation while following appropriate review and data-handling standards.
Serve as the primary contact for Market Access, Clinical Adherence, Pharmacy, Revenue Cycle Management, Implementation, and Compliance stakeholders; negotiate priorities and manage expectations.
Define measures of success for shipped work and track adoption, errors and rework, cycle time, and operational impact after release; use findings to inform backlog priorities.
Partner with the Delivery Manager, who owns delivery flow, sprint capacity, sequencing, and predictability; own priority, scope, requirements, and product decisions during the sprint.
Define acceptance criteria, accept completed work, and make timely scope and priority decisions when trade-offs arise.
Define testing approaches, lead business user acceptance testing, and triage defects through resolution.
Demonstrate completed functionality, coordinate and deliver operational training, and confirm business readiness before go-live.
Ensure documentation, training materials, communications, and post-deployment verification are complete before release.
Partner with the Salesforce architect on configuration-first, reusable solutions that limit technical debt; with the AI Lead on appropriate AI and automation use and guardrails; and with the data team on reporting, analytics, and integration requirements.
Build HIPAA obligations, security policy, and minimum-necessary access into requirements.