(1119856) Technical Product Owner - API Integrations

Diversified Services Network, Inc.•Irving, TX

2d•$125,000 - $130,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations to join its global digital and technology organization. The position is based at the candidate’s choice of DSN’s Chicago, Illinois; Peoria, Illinois; Irving, Texas; or Broomfield, Colorado offices and follows a hybrid work model with two days per week onsite. The Technical Product Owner serves as a bridge between customers, commercial teams, integration partners, software engineering, and support organizations. The role supports successful partner implementations and shapes future integration capabilities for solutions serving customers and dealers worldwide. The organization’s solutions leverage telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets. The position is part of the Digital Operations Product Support team and reports directly to the manager, with weekly one-on-ones. It involves daily asynchronous and live collaboration with engineering teams in India and Slovakia, as well as weekly alignment and update meetings with development teams.

Requirements

Bachelor’s degree required; a master’s degree is also mentioned as an education qualification.
5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.
Strong requirements-authoring skills in Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.
Strong analytical, problem-solving, facilitation, and prioritization skills.
Excellent written and verbal communication skills, including the ability to engage engineering and commercial stakeholders.
Ability to translate technical integration needs and customer problems into prioritized, actionable product work.

Responsibilities

Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
Gather integration requirements from customers, dealers, software vendors, and technology partners, and drive successful implementations, including onboarding third-party partners connecting equipment and telematics data to the platform.
Collaborate with engineering teams to define API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
Work with support teams to develop onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 and Tier 2 operational support readiness.
Improve customer self-service onboarding experiences and integration management workflows.
Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.